SpringHill Suites by Marriott San Antonio Airport (Marriott San Antonio Airport)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The accommodations provided were unsatisfactory, as there were cockroaches present on the bed right before i left the room. Additionally, the air conditioning unit was experiencing a significant leak. Swimming pool area was very humid n hot and it needed some maintenance work. Water looked cloudy and soapy

The floors in the hallway by the elevator and to the rooms were dirty and it felt very hot and humid. Also the outlets in our room did not work. I paid extra when I checked in for “accidentals” but have not received the money back & we left both rooms exactly as we found them.

This hotel is short staffed and badly maintained, they’re not even able to provide you with an additional blanket

The hotel is very rundown the pool is extremely dirty and water was murky there were holes in the ceiling. The rooms were not super clean the soap was already open and there was toilet paper in the toilet already was not even flushed

This place has terrible locks on the room, and in the rooms. The locks on the bathrooms didn’t work in the rooms, and we had a hard time getting in our room constantly. It was frustrating. The toilets are just standard home toilets that can’t even take a 10 year old’s bowel movement without any paper in the toilet. We had to ask for a plunger, and we thought they would want to move us because of the issue, and they said they couldn’t because there were no rooms. There were no towels available, so they had some delivered when they were ready, but we asked for wash cloths as well, and they said they didn’t have any. There was a water stain on the ceiling of our room, a hole in the ceiling in the pool area, the pool was milky and smelled of strong chemicals that I didn’t want my kids swimming in it for safety. This hotel is doing cheap fixes, and they really need to update. An elevator button was missing in the elevator. The lady at the front desk when we arrived seemed super stressed and when we showed up didn’t even ask what we needed or how she could help. The next day she was arguing with staff in front of customers. Breakfast area is not set up well, and sausage was rubbery and not good! Poor quality for the price of the stay!

The kitchen Staff is so nice..

Comfortable stay for family of 5-very reasonable. Very friendly staff and good breakfast!! Easy drive into downtown. Be ready for confusing one way traffic around highway to/from hotel. Had my son on the GPS and we did just fine.

Hotel is very old rooms felt dirty , sheets had black things all over .. my son threw up and it went all into mattress and they came to replace sheets but mattress was still wet kinda grossed me out to think of what they do with other situations

The toilet and the shower are separated, also the locks did not work and would not lock.

First time reviewing a hotel, but this has been one of my most unpleasant stays. I reserved a room with two beds for me, my boyfriend, and two other friends for the weekend. I did all of this throughout this website because we had never had any issues with it. When we got to the hotel we were put in a one bed room I called thinking it had just been a careless mistake from the staff, staff lady was not helpful and claimed everything was result of a mistake made by the website we used and was not able to do anything for us. My friends had to sleep for two nights in the couch extremely uncomfortably. Both doors for the shower and restroom did not close, we had to constantly have someone close the door from the outside with our shoes so the doors would stay close otherwise the door would fully open. Apart from that the lobby was extremely humid and hot. Overall this stay was horrible for us and we will never be back.