Comfort Apartments on Elizabeth

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Really well located apartment. The layout was super convenient esp for one person. The bed was extra comfy. It was noisy but that comes with the location. My issue was that reception told an external contractor my room was empty. Without knocking the contractors entered the apartment, as I was coming out the shower. As a woman travelling alone this was so disturbing. Overall I didn't think the security arrangements were great. But if you arent travelling alone this wont be in issue and I would recommend. very good value

Had to get sheets and make the sofa bed myself ! Pretty poor considering l paid for 3 people

Would stay here again.

Shops nearby and friendly staff

Great and easy to check in

BEFORE travel, I was most concerned about the parking situation in downtown Melbourne. I sent a text to the property BEFORE travel, and they basically quoted the information I already had access to online (and that I quoted in my chat to them), without answering my question, which I then repeated, with no reply BEFORE arrival, as if handled by AI only. Upon our late night arrival, I asked the security guard who checked us in about parking, and he gave me an answer which I thought matched what I was told online (reasonable), but turned out later to be the wrong parking garage and the wrong price (double of what was quoted). It was only 2 days later that I was able to actually find someone staffing the proper check-in desk where I could get some answers. At that time, it was still only after I paid (quoted rate as promised) that I was told WHERE the parking was located. Very secretive! Of all of the encounters I ever had with service personnel in Melbourne, this was by far the worst and most rude. And this was a question I was worried about and had chatted to them via Expedia BEFORE travel, with no response! Also, the elevators in the property were under maintenance, and we had to take the stairs (4th floor) from time to time. Otherwise, the accommodation was OK.

Staff were good, attentive and available. Room was tired to say the least. Advertised as self contained yet no table to eat at , and only one chair. No bedside light .

Room was nice and clean, had everything we needed. Staff at check in were nice and the place was in a great spot and easy to find.

Clean room staff was excellent

The room and building were neglected. Very dirty rooms, broken dishwasher, tv remote did not work, unpleasant smelling lobby and lift areas. Unsatisfactory amount of kitchen utensils or coffee supplies. The noise was an issue it sounded like the windows were open.