The Pearl Kuala Lumpur

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Sanitation is a problem. We found two cockroaches in the room - one in the bathroom and one crawling on the bed when we are sleeping. There are ants on the table as well.

Other than spacious, i think the hotel got to renovate; the toilets are so chipped, iron railings loose, towels grey, bedsheets smells. It is more like a motel than hotel.

Love this place! The room is spacious, and the bathroom is very nice. They served good /varieties for breakfast buffet. We stay for business purposes, the place is located on the busy main road of Klang Lama, close to shopping mall (midvalley) but it is okay since we did not drive.. overall, good hotel and would come again

Location is great with shopping and food within close proximity. We requested that two items in the room be attended to. locked Safe and toilet issue nothing was done.

Although the hotel's staff were friendly and helpful, its cleanliness and general physical condition left much to be desired. Upon checking into the room, a used cotton bud was found atop the television set, and a layer of dust on the switchboard behind the beds. Housekeeping next morning also missed a tiny (albeit noticeable) ball of thread in the middle of the room. The level of regard shown for cleanliness in this place was therefore, tellingly poor. What's worse was the cafe at which breakfast was served. There, certain corners were littered with food scraps and many tables were left uncleared in spite of available wait staff being nearby (specifically on 24 Nov 2019). A rat was also seen scurrying into the kitchen from the dining area (and back!) on one of the mornings, triggering a somewhat tepid explanation from one of the staff: the rat might have been stirred up by the ongoing renovation works around the hotel. I had fond memories from 20 years back staying at The Pearl, but am sorely disappointed at the sorry state the hotel has fallen into. The Management ought to seriously examine how a once-gleaning establishment has become no better than a roadside motel, and take steps to clean up the hotel, and its act.

The locality is near to express way and it is easy to get there and get out of KL. The hotel is surrounded with many eatery. The only set back is that it does not have big shopping centre around and need to travel a distance downtown.

Once again the hot water wasn't working well. Water was lukewarm and early morning there was no hotwater. I always stay there because they have a bathtub in their rooms but after staying twice in 2 weeks, quite disappointed. Wont be staying there again next week.

The hot water wasn't hot at all. Other than that was ok

Proximity to food and shops . Walking distance to my office . Amenities is average . Toiletries and towel are of inferior quality Service is good though

Just about the worst place I have ever stayed. The room in the photo on the left has always been the room I expected as it was the the one always shown to me. The room I was give was nothing at all like was I was let to believe I was getting. The breakfast food was of poor quality and no variety the same food every day to the point where I had to complain about the food quality and presentation. Access to the executive club was OK if you got there at least 30min before closing as every day it was packed up 20mn before they shut.