New Otani Inn Tokyo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice staff and Clean room. Breakfast buffet was fun to go every morning. Room Air condition was only three air control by handle, wish to have temperature setting in my own. Convenient location next to Osaki station

The location is amazing, right next to osaki station. The hotel is old, I felt the room was aged although it was clean. One thing disappointing, we were tired and wanted to sleep as long as possible, but the maintenance started before 10am. Very noisy. Wished they waited at least until 11am, check out time to start doing noisy job.

WiFi signal was very bad in the room. We asked the hotel staff but they told us that was because too many people were using it or someone was doing online meeting or something.. They finally provided us with the mobile WiFi but the signal was not good at all. The hotel has to do something with this issue.

This was our very first hotel during our trip to Tokyo. It was fantastic. Rooms are spacious enough compared to other hotels and we were very happy with the location and overall atmosphere. Note that if you are travelling with 4 people, one room will be manageable but the beds are small and firm!

Location is great the hotel itself is excellent.

Breakfast buffet was great every morning, room was clean but bathroom drain was a bit slow the room I stayed this time. Enjoyed clean towels and bottled water every day.

The hotel was very good. The location was extremely nice, attached to the station by a bridge, steps away from a convenience store. The room was nice. We had three people, so the extra bed made the room seem smaller than it was. The breakfast was fine. I would stay here again.

This hotel was very nice, clean and easy location. Staff was incredibly helpful and polite. There is a very nice, affordable buffet breakfast. The room is clean and comfortable.

Very enjoyable stay. 12 night stay. From the US and although I had come to visit my son and his wife and though they were with me during check-in, the staff were very English proficient. They were very accommodating, I asked about a smoking area because when I booked there were no smoking rooms available. The attendant told my daughter-in-law that a smoking room had become available and I could have it starting on the 2nd night. The fantastic part about this is while we were out the next day, all my things were moved to the new room, set up exactly how had them in the previous room. Even the change on the TV stand, a quarter and a penny were moved to the new room and placed in the exact position. Cleaning was great. Although some of the furniture was a bit dated, the bathroom was newly remodeled. Very roomy compared to other budget Hotels I have stayed at in the area. Location was great. From the door of the lobby there was a Lawson's about a 100 feet away. There was a footbridge to the Osaki station in front of the Hotel, so it was about a 2 minute walk to the platforms. Osaki Station in Tokyo is served by four major train lines: the JR Yamanote Line, the JR Shōnan–Shinjuku Line, the JR Saikyō Line, and the Tokyo Waterfront Area Rapid Transit (Rinkai) Line, so it is easy access to go about anywhere in Tokyo and beyond. Shinagawa Station is one station away for Shinkansen access. Lots of shopping and restaurants nearby, in the Hotel complex and the station.

Wasnt a bad stay staff was friendly but nothing to write home about