Hotel Emion Kyoto

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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I've traveled to thirteen prefectures in the last ten years and this is the worst hotel I have ever stayed at in Japan. The staff is incredibly rude, unkind, and unhelpful. This is the only Japanese hotel I have stayed at where I encountered such aloofness and hostility. The cleaning staff was lazy and did not vacuum our rooms. When asked for more towels, we were not given what we asked for. Every day we would have to argue with the staff to get anything we wanted. The pajamas gave us rashes. When we requested laundry service, the front desk staff refused to pick it up from our room. When laundry service was completed, they refused to bring it up and made us pick it up from them. The staff would not ship our luggage to the next hotel despite every other hotel across Japan doing so. They made us walk two blocks away to ship our luggage ourselves. The staff refused to attempt to communicate. Their English is horrible, but when trying to use translation tools, they would cut us off and talk over us. The clientele is terrible. The elevators reek of cigarette smoke. Breakfast is noisy and the guests are rude and disgusting. On top of everything, breakfast wasn't very good either. I hated this hotel. Unfortunately it was the longest I ever stayed at a hotel in Japan. Do not stay here unless you want to visit the only Japanese hotel where you can experience rudeness.

Really liked the hotel, and the staff were nice

Everything and everyone was amazing Loved the hotel!

Hotel Emion is a clean, modern facility one stop away from Kyoto Station. The shared bathing facilities are quite nice, if that's your jam, with a sauna and a cold bath in addition to a pair of large hot baths. It's got an attached bridge across the street, straight to the nearby Umekoji-Kyotonishi Station, and there is of course a nearby convenience store. A particular positive is the absolutely lovely roof (open to guests until 10 pm), with seating, a wonderful breeze, and a beautiful view of most of Kyoto (the only view that's blocked is a narrow arc exactly in the direction of Kyoto Tower). The only real negative I can think of is the undersized laundry room - unless you get super lucky with your timing, expect to have to camp out to snag a machine when it empties. I'd say a better move would be to either do your laundry on a different leg of your trip, or walk a few blocks to a laundromat.

Very quiet, very clean and spacious, AC working well.

We were given upgraded room. It was wonderful, clean n perfect.

Everything was wonderful.

The room was clean and spacious. The train station is literally 5 minutes away so it’s super convenient. Lots of nice restaurants close by. My only advice is staff is not always helpful, the washer and dryer takes forever so don’t consider washing your clothes at the hotel. Lastly, there’s no pool at the hotel, the spa are public bathrooms. It was really weird because everybody was naked, including kids.

Clean and large rooms