SORA Hotel KARUIZAWA Outlet

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

地點非常鄰近outlet.

Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good.

My fur angel and I enjoyed the stay. We are glad they have fenced indoor and outdoor play areas for dogs. The staff was kind and friendly. I only want the hotel to reconsider using aroma in their guest room. As soon as we entered the room, I noticed the artificial aroma, and I quickly turned off the humidifier, which seemed to be the source of the aroma. I am a certified health coach and have avidly promoted home use of medical-grade essential oils for better health. However, I cannot tolerate the odors of artificial aroma, which is known to affect our health adversely. Artificial aromas are known to disrupt our nerves and hormone secretions, and even more so for dogs and small animals. But unfortunately, artificial aromas are widely used in Japan. To prove the adverse effect of the artificial aroma, I continually experienced a runny nose while in the room. I do not have hay fever or any allergy associated with the pollens or seasonal impacts. My body shows such symptoms only when I am exposed to artificial oils. Having a constant runny nose is a very rare event for me. I cannot imagine how much the adverse effects of the aroma invisibly affect my dog. So, please avoid using artificial aromas that are widely commercially available.

The hotel is jngood condition, and staff were really helpful and friendly. Just the location for solo traveller not driving is not that easy, but with Uber all sort out

This hotel caters to people with dogs. They do not have enough breakfast for all guests.

Extremely nice staff. Room was comfortable and clean.

It was a great stay at Sora Hotel Karuizawa Outlet. Room was spacious and the service staff were warm and welcoming. The lobby area is quaint with a grand piano that guests could play at. It is a dog-friendly hotel, ideal for dog owners and dog lovers. The location is good, less than 10 drive from Karuizawa Prince Shopping Plaza and there’s free parking on site. Breakfast was sumptuous with 4-5 variety of mains to choose from. If you choose not to have house-keeping, they will refund a small amount of the room fees back to you which is a nice gesture.

This is far off from train station and there is really nothing to see around. Saw few pets though it is supposed to be a pet friendly establishment. There is only a convenience store about 10min away.

They have the most friendly staff that I have even seen comparing to my previous trips to Europe, America and Asia. I will give more than 10 if I can. Highly recommend for foreign visitors to this place

Small rooms, very functional, good value. Easy 30 min walk from Karuizawa station/Outlet mall. Plenty of space to walk dogs. Even large dogs are welcome.