Shenzhen Marriott Hotel Golden Bay

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

酒店的室外泳池和海景确实不错，是为数不多的亮点，但除此之外，整体体验与其五星级定位有明显差距。 首先，硬件设施较为一般，例如房间电视几乎无法正常观看，体验较差。服务方面问题更为突出，整体水准明显不达标，员工服务意识和专业性都不足，很难让人感受到五星级酒店应有的品质。 入住过程尤其令人不满意。我预订的是海景双床房，但最初却被安排到单床房；第一次投诉后被更换到 partial sea view 房型，依然与预订不符；直到再次投诉，才最终入住到正确的房型。整个过程反复折腾，耗费时间也影响了入住心情。此外，大堂经理当时承诺赠送下午茶作为补偿，但最终并未兑现，这一点非常减分，也让人对酒店的服务承诺产生质疑。 餐饮方面同样不尽如人意。无论是早餐还是晚餐，价格都偏高，但菜品选择少、口味也较一般，性价比很低。餐厅服务更是比较混乱，服务人员专业度不足，甚至给人一种临时工在服务的感觉。 总体来看，这家酒店在景观上尚有优势，但无论是硬件、服务还是餐饮，都难以匹配五星级酒店的标准，整体体验令人失望。

lovely hotel. saw lots of kids and dogs so very family friendly. Room was large, view was nice, had a kettle to make tea/coffee which I always appreciate. Breakfast was decent, a few vegetarian options and the freshly made juices were really good. There's an arcade with games but the pool table/cues are in bad condition and unlike my previously hotel you had to pay to play the games which felt a rather ungenerous for a 5 star hotel, same with the little train ride you can take around the building, surely a 5 star hotel could include that in the price of the stay. nothing is walkable from here except the beach. overall it was nice, staff were friendly and we slept well.

Awesome property for a family with kids. Beach and pool are great, as are all of the kid friendly amenities like small arcade, kids play area, and move theater.

Very nice area, but there are to many weddings on the weekend so it’s very busy. Therefore they seem to be understaffed with unknowledgeable staff.

Excellent property. Cleanest water and beach I’ve seen in China. Staff were ok.

Lovely family-friendly Marriott by the beach with Kumamon and teepee room decorations and amenities designed for children. Expedia had the room marked as smoking but I was pleasantly surprised by staff on arrival that all rooms are non-smoking. Manager Chen and her team was warm and friendly and anticipated all our needs. Would visit again next time we need a getaway!

Amazing location, and amazing staff, rooms very clean, and the hotel is beautiful, me and my girlfriend had great time , thank you, we will be back !

Clean and well-kept facilities with convenient beach access.

Overall this is a very nice hotel and if not for covid it would be better. The spa, cinema, and other restaurants were closed which is a shame. Pros: Amazing rainfall shower (incredible pressure), very clean and prompt turn down service. Beds are spacious and perfect firmness. English speaking staff was available. Modern spacious rooms and a very nice lobby. The breakfast buffet was quite good for Western tastes, plenty of options to try. The lunch/dinner food was quite good as well. The thai curry, AL burger (amazing), and the nasi goering were crowd pleasers. The pools are good, albeit not very deep. Staff is attentive and helpful. Cons: On Hotels.com is says they have smoking and non-smoking rooms. Not true, all rooms are NON-smoking. (Which is great but causes confusion when they want to charge you for breakfast) Breakfast buffet is $30 each if not included in your room rate! Lunch/dinner buffet was $75!!! (Not worth it) Cocktails and other alcohol was very overpriced and not made very well. You are better off bringing your own drinks. The beach lacks lounge chairs and umbrellas. The outdoor seating also needs umbrellas. The pillows were too soft for us, but that is a very personal preference. The mini golf is no more then a few putting greens for old men. We wished it was more fun since the area lacks things to do during poor weather. Overall, this is a great hotel if the weather is good and your food/drinks budget is limitless. Great for a weekend.

My stay was incredibly disappointing. We paid for the executive club but it was so poor that the hotel refunded us and we ordered room service the whole time. Also, hotels.com should note that although the temp was around 25-28 every day, the outdoor pool was closed and this wasn’t advertised on the app. The play by play: 1. We arrived at 4:30 but had to wait until 6pm for the room. They allowed us to wait in the lounge for 30mins of dry 7-eleven style sandwiches 2. Room was nice but not clean: “unseen” sugar all across the counter, already opened bath salts 2. Club: Not clear when food was served and when we arrived at 7:20 they were taking it away but it was a poor selection anyway Cocktails were just a few bottles and make your own mixer! 3. We complained to reception and they said they would cancel the money but we ordered room service because we were hungry 4. Breakfast was ok 5. “Afternoon tea” was dirty. Kids not being reprimanded for wiping hands on utensils etc. food was terrible... half filled stale bread. We felt it was too dirty to eat and ordered room service 6. We ordered room service the whole time 7. The beach was crowded and the lifeguard had a loud Chinese warning that incessantly played on a loop. 8. For our last breakfast the eggs Benedict was actually spamlike ham and the hollandaise was just dollops of store bought Mayo.