CYBO Station SSAW Shangpin Hotel Luohu Shenzhen

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Helpful and friendly staff that were still warm upon greeting us at 3 am in the morning. Smooth check-in and checkout. We didn’t have the greatest city view room, but the room had AC, was smoke-free, and was clean with a minimalist modern furnishing. Comfy different sized pajamas were offered, as well as face masks, mini-fridge, tea set, and automatic toilet with washing and drying functions. Paid breakfast buffet was also worth it for what was provided, including juice and tea, pastries, fruits and vegetables, congee with side dishes, noodles, and omelettes. Also complimentary coupons for the coffee and tea bar in the lobby. We didn’t get the chance to use the laundry but saw that it was available to use as self-serve. Overall great stay with a convenient train station nearby and some restaurants.

Very nice hotel n nearby shopping area n makan place. Convenience n nice clean hotel. Helpful n friendly staff

The hotel was amazing. Extremely nice and confortable. The location is perfect and close to the subway station and the Dongcheng pedestrian. For sure I recommend this hotel and I will 100% book it again. Thanks !

Good in general speaking.

服务员态度非常友善热情，洗衣服还可以

Central location, close to train station, very convenient. Breakfast is also good with different varieties. Staff are friendly and helpful.

Convenient location and good sized rooms with smart technology like voice controls. Staff are helpful and courteous but unfortunately the property is showing some signs of wear.

Amazing spot to sleep but weird smell but overall awesome

The shower head really cannot make it, it’s more like a spray gun, I really don’t recommend the hotel. They claimed that we’ve strained the bed sheet & wanted to charge RMB 30, they just show me a very blur picture, I was not informed till I checked out. Anyway they’ve waived the penalty. The free drinks redemption can give a miss, the drink is tasteless!

Location: Very centric, convenient. Next to a metro station and a 5-minute walk to Dongmen Street. Breakfast: It's decent, not a huge variety but it's ok. The only recommendation that I have is to purchase food warming trays for the hot food as many items were on the cold side. Coffee is good, but they also give you some complimentary coffee/tea vouchers plus 3 coupons for 50% off on drinks to be used at the coffee shop in the lobby area. Laundry: Huge plus and it's complimentary! There are 3 "smart" washers (one doesn't need to add detergent to the load as it does so automatically), and 3 dryers. There is also a steamer/iron in the laundry room. Staff: The staff (from the top down) are fantastic and very customer-centric. They speak only Mandarin and some Cantonese, but they try their best to answer any question/query/request one may have by using a translation app. We met Alex (duty manager) by chance and he answered all our queries in a pleasant manner. I asked one of the staff to show me how to use the steamer and even when she didn't know much, she went to get someone who did to assist me. I requested a taxi to go to the airport the day before, and the taxi came on time. Those are a few examples of the great customer service we got during our stay. Clean room: Rooms are perhaps on the small side, but are clean and modern. There is an automatic night light which comes in handy when waking up in the middle of the night to use the toilet. The bathrooms all well equip