Smile Hotel Nagano

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I was smiling the hole time lol! Great place! Near Nagano station. Highly recommend! Never find places like this of price back home!! 5/5

As you walk up, how small the building is stands out, as is how the beat up the exterior looke, but once you walk into the lobby, you realize everything is going to be okay. Not only does everything look nice and clean, but even the smell is great. Staff makes check in great, and then when you get to the room, you once again are greated by a clean smell, something close to baby powder. The room is decent sized for the price, largely because the entrance has both a clothing cabinet and a table, chair, and mirror for makeup; I used the makeup table to keep a backpack on, freeing up desk space by the bed to set my laptop on. I slept very well here, largely because the AC actually works as advertised: I could actually get the room down to 20°C (68° F) at night. I liked the bed too, but it is the typical firm Japanese bed which some might not like. The location is also fantastic, as it is a short walk to Nagano Station, which also is the only walkable part of Nagano. The only negative is the view from the window, but I personally don't care about that much. Overall, fantastic hotel, and if I visit Nagano again, I'll likely stay here.

I left some items at the hotel and I know it's my fault, but after talking to them to solve... they put the address wrong and after that they never answered the phone, neither my cell phone nor the email. They made me lose 3 hours waiting for them to tell me later that it was their mistake, but they couldn't do anything else.

The bed was comfortable, The bathroom was so small you could barely turn around in there . The step into and out of the bathroom was very high, a danger to the elderly and children. Not a good stay .

Clean property, helpful staff, very close to Nagano Station. Would recommend!

Clean and tidy

Great staff, quiet, amazing breakfasts

The staff were very nice. However, the hotel itself was somewhat rundown and older. The rooms were tiny and there was no place to store anything. It felt like we were staying in a tiny RV or trailer. The good thing is it was close to the train station. The breakfast was OK. I feel we paid too much for the room, as we looked it up the day we checked in and the rooms were about half the price of what we had paid. To use the tiny bathroom, you had to step up over a threshold, which was about 10 inches tall, which was inconvenient and dangerous.

Clean room, great breakfast and coffee, amazing staff service and convenient location close to Nagano station

Room was spotless and staff were friendly to foreigners.