Liberty One

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We could not use vacuum cleaner as the head was broken so we took the spot sweep from the car and parking is a bit challenging other than that great place to stay.

Liked my stay in liberty one

I arrived at this accommodation for a funeral. Despite receiving 3 confirmation emails, the booking I made was not honoured by reception. In fact, I was told "A confirmation email does not guarantee your reservation." The reception was full of other dissatisfied customers who all had the same experience. Reception staff were not empathetic and did not apologise for the inconvenience. Do not stay here.

Our 7-day, 6-night stay was extremely disappointing. While the room appeared semi-clean, there was noticeable dust throughout, and the kettle was so brown inside it looked like something had been burnt in it. There were several maintenance issues: the main bathroom door wouldn’t close properly unless you lifted it, and it actually came off its hinges once. The ensuite mirror light constantly flickered. The master bedroom had only one small floor-to-ceiling window, with no scenic view as expected. The room was also unbearably dry at night, making it difficult to sleep without constantly drinking water. The biggest frustration was the internet. We received a different explanation every time we asked: from it being repaired that day, to needing to restart a router that didn’t exist, to being told Wi-Fi cost extra. We never had working internet. Housekeeping was another letdown. We were told rooms are only serviced for stays longer than seven nights, so we had to repeatedly collect fresh towels ourselves. Even then, we’d only receive two bath towels for three adults and a baby unless we specifically requested everything else. We were also never informed about the cleaning requirements at checkout or the potential cleaning fee. I only found out by overhearing another guest. Finally, the lifts were terrible. Despite there being four elevators, only one was operating for most of the weekend, resulting in waits of up to 45 minutes just to get a lift. Overall, this was the worst hotel

great rooms at excellent prices

Well located, clean and comfortable

The stay was horrible spider webs everywhere. The dishwasher was not working the wifi was not working . Nothing was right about the stay other than the view. Would not suggest to anyone for more than a couple of hours

The apartment we stayed in was fine. However what was disappointing was the customer service and treatment we received from Caitlin at the front desk. On two occasions Caitlin was rude and lacked professionalism. When we discussed the situation with the manager and informed her of what happened and how rude Caitlin was, the response we received was lack lustre. Customer service at this hotel is lacking and disappointing.

The apartment was amazing and it had everything I needed, washing machine and dryer, dishwasher ect, bedrooms are huge with ceiling to floor glass, beautiful views. 100% would recommend

The apartment was better than I expected. Very spacious, clean and comfortable.