PonteFino Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Dirty rooms

People working there are top notch great pool area some of the things there are a little tired and need some TLC

Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back.

Room are not very clean, staff wre

It’s not good to rate as a 4 star rated Hotel.. The room was not clean, the lift and the walk area are too smelly. Not recommended for families to come and stay. For the price of the room the comfortness is absolutely unworthy.

room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)

Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money

None.

Lovely pool, excellent service and delicious food

Very friendly Staff and comfortable rooms and large bathrooms