Once booked it was instant confirmation. Do provide your hotel name and address upon booking and they will contact you to let you know the pick up time. Overall it was a smooth process from pick up, the tour and the drop off. Our guide name Alex was funny, helpful and very accommodating. Drinks are provided in the boat during the tour. We had a lunch buffet. It was ok. All the islands we visited was so beautiful especially the Hong Island. If there is one island that you should visit during your Krabi holiday, Hong Island should definitely be in the list.