Our guide, Bratt WhatsApp us the night before to confirm our attendance. As a tourist, that gave us great assurance to someone whom we can contact in case we are lost or late. We were 30 mins early arriving at Taipei Main Station but couldn't find the right exit from the metro. The easiest is to exit M4 and from the exit that leads us to outdoors, turn left and head to the nearest building (across the zebra crossing). The meet-up point East 1 is just right at the side of the building. Bratt is very attentive to our needs, flexible in scheduling (at 11am, Kavalan has a walk-through tour and he swap the locations so that we can attend this) and resourceful (he recommended a few night eateries to us to have dinner). There are 6 in our group and everyone was cordial, sometimes 2 or the others are a bit late but we accommodated and adapted to each other's needs. Overall we are very satisfied with the tour, just felt that the duration for each location is a little tight. Nevertheless, this tour is definitely value for money!!!