Viernam Airport Priorty Fast Track

Confirmation

• You'll get confirmation 72 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

[Booking Process and How to Use]

• Please complete your booking at least 3 days before your flight departure. When placing your order, you must provide complete and accurate flight information, passenger passport English names, and other necessary details. If the information is incorrect, it may affect on-site reception or service usage. Once the information is filled out and the booking is successfully made, the service is considered arranged, and no separate booking confirmation will be sent.
• You must proactively add the supplier’s WhatsApp: +886 916351972 or Line: @itourtw or Email: service@itourtw.com at least 48 hours before your flight departure, and proactively provide your order number to confirm the meeting time and location. If you do not add the supplier’s contact information within the specified time, it may result in the inability to smoothly receive service on-site.
• Please use the service in accordance with the arrival or departure procedures shown on the product page.
• If children or infants are traveling with you, please provide their "Passport English Name" and "Date of Birth (YYYY/MM/DD)" in the remarks section to facilitate service arrangements.

[Arrival Process]

#* After the plane lands, please follow the airport signs to "Arrival Immigration" to the immigration officer inspection area.

* In front of the immigration officer inspection area, look for staff holding a sign with "Love Vietnam" written on it.

• [Special Note for Hanoi Airport] Due to different operating regulations at Hanoi Airport, on-site staff for Hanoi arrival services will hold a "WELCOME TO NỘI BÀI" sign, not a "Love Vietnam" sign. Please pay special attention to this distinction.
• Staff will verify passenger information and guide them to the designated priority immigration lane.
• Once passengers enter the immigration officer inspection area, according to airport immigration unit regulations, staff will no longer be able to enter the queue to provide assistance.
• Please remain in the designated immigration lane throughout the process. If you leave or change lanes on your own, the service may be interrupted.
• Passengers need to complete the immigration officer inspection procedure on their own according to on-site instructions. The arrival immigration service ends after the immigration officer inspection is completed.

[Departure Process]

#* After arriving at the airport, please proceed to the airline counter on your own to complete check-in and baggage check.

* Please go to the designated departure meeting point 2 hours before your flight departure and look for staff holding a sign with "Love Vietnam" written on it.

• Staff will verify passenger information and guide them to the designated priority immigration lane.
• Once passengers enter the immigration officer inspection area, according to airport immigration unit regulations, staff will no longer be able to enter the queue to provide assistance.
• Please remain in the designated immigration lane throughout the process. If you leave or change lanes on your own, the service may be interrupted.
• Passengers who have not purchased fast security check should complete the immigration officer inspection procedure on their own according to on-site instructions. The departure immigration service ends after the inspection is completed.
• For passengers who have purchased fast security check, after the immigration officer inspection is completed, staff will assist in guiding them to the fast security check channel. The departure immigration service ends after the security check is completed. [Special Notes for Each Airport] Ho Chi Minh City Airport (SGN)

* Ho Chi Minh City Airport is the busiest international airport in Vietnam, with dense flights and a large number of passengers. The peak hours for arrival and departure are daily from 09:00 to 18:00, and immigration clearance may take more than 3 hours. This service can help reduce the waiting time for immigration clearance, but it does not mean no queuing or guaranteed immediate clearance. Please confirm your acceptance before placing an order.

Hanoi Airport (HAN)

• Due to different operating regulations at Hanoi Airport, on-site staff for Hanoi arrival services will hold a "WELCOME TO NỘI BÀI" sign, not a "Love Vietnam" sign. Please pay special attention to this distinction.
• Due to Hanoi Airport operating regulations, on-site staff for departure services cannot greet passengers with a hand-held sign. You must proactively add the supplier’s WhatsApp: +886 916351972 or Line: @itourtw or Email: service@itourtw.com at least 48 hours before your flight departure, and provide your order number to facilitate subsequent provision of meeting points and reception instructions. If you do not join within the specified time, it may affect on-site reception arrangements.
• Hanoi Airport departure service already includes fast security check service.

[Hand-held Sign] #* On-site staff will hold a sign with “Love Vietnam” written on it.

* [Special Note for Hanoi Airport] Due to different operating regulations at Hanoi Airport, on-site staff for Hanoi arrival services will hold a "WELCOME TO NỘI BÀI" sign, not a "Love Vietnam" sign. Please pay special attention to this distinction.

• Due to serving a large number of passengers daily, we do not provide signs displaying passenger names.
• If you do not see the staff holding the sign, please contact us immediately via WhatsApp or Line.
• Please refer to the end of the article for a diagram of the meeting point.

[Important Notes]

#* According to airport policy, Vietnamese passports cannot be used for immigration clearance services, except at Da Nang and Phu Quoc airports. We apologize for any inconvenience.

* This service is a priority immigration assistance service. The actual queuing time and clearance speed will depend on the airport crowd and on-site operational arrangements on the day.

• If the service cannot be provided within a reasonable time after following the on-site procedures, please contact customer service immediately for assistance. If it is confirmed that the issue is not due to passenger factors, a full refund can be arranged.
• This service is mainly provided during peak airport hours to assist passengers with arrival and departure immigration procedures.
• From 02:00 to 05:00 in the morning, due to fewer airport crowds, immigration operations usually only open a single channel. Even with priority immigration service, you may still share the same lane with general passengers. This is an airport control arrangement and not a service anomaly.
• Due to the inability to effectively differentiate immigration lanes during the aforementioned period, to maintain overall service quality and manpower allocation, arrival and departure reception services are not provided from 02:00 to 05:00.
• This service is only applicable to international flights and cannot be used for domestic flights. Please confirm your flight type before booking.
• Please ensure that the service airport you booked matches the actual flight arrival and departure airport to avoid affecting your rights.
• When booking, you must fill in the correct flight number (e.g., VN579). Do not fill in the booking code (e.g., AB3X9Q). If filled incorrectly, service cannot be arranged.
• If the flight is an overnight flight (e.g., departing from 00:00 to 02:00), you must fill in the actual flight date when booking; for arrival services, please fill in the correct arrival date and time, and for departure services, please fill in the correct departure date and time.
• If the service arrangement time does not match due to incorrect date entry, it will affect on-site reception, and the passenger will be responsible for any related consequences.
• If the booked service airport is clearly inconsistent with the provided flight information, or if the information is incorrect and does not meet the service conditions, making it impossible to arrange the service, the order will be canceled and a refund will be processed.
• Once the booking is completed and the correct required information is provided, the service is considered arranged, and no separate notification of arrangement completion will be provided.
• Passengers are responsible for preparing a passport valid for more than 6 months and relevant documents and visas for the purpose of entry on the day of service use. This service does not include Vietnam visa application or processing.
• This service is only applicable to e-visas. If the passenger's visa is a visa on arrival, an additional waiting and processing time is required, and an on-site waiting fee of US$6 will be charged. Passengers must prepare the relevant forms, photos, and fees themselves.
• Passengers holding Chinese passports need to prepare an additional US$5 and 2 passport-sized photos (4x6 cm or 2x2 inches) when entering Vietnam.
• On-site staff for departure services will only wait for and greet passengers starting 2 hours before the flight departure. If passengers arrive at the meeting point too early and no staff are waiting, this is a normal operational arrangement.
• On-site staff can only provide assistance in designated areas. Once passengers are guided to the designated immigration lane or enter the immigration officer inspection area, on-site staff will no longer be able to enter the queue to provide assistance. Passengers must remain in the designated lane throughout the process. If they leave or change immigration lanes on their own, the service may be interrupted.
• If there is a large crowd and you cannot find the staff immediately at the designated meeting point, please contact customer service immediately via WhatsApp or Line, provide your order number, photos of the on-site environment, and your current location, and wait at the original spot as instructed.
• If you do not contact and confirm in the above manner and proceed with immigration clearance on your own or leave the designated process, it will be considered a waiver of service, and no refund will be given.
• If there are changes to the flight time, flight number, or date, you must notify customer service in advance to update the reception arrangements in a timely manner. If not notified in time, the passenger will be responsible for any related consequences and losses.
• A child is defined as being under 12 years old on the day of service use. If the service cannot be used due to age non-compliance, no refund will be given.

[Frequently Asked Questions Q&A] #Q1: Does priority immigration mean “no queuing”?

A1: No. This service is a "priority immigration assistance service," not a no-queue or VIP fast track. During peak hours or when there are many people, a short waiting time may still be required. The actual clearance speed will depend on the airport crowd and immigration officer operations on the day.

Q2: Why do I seem to be queuing in the same line as general passengers? A2: At some airports (especially Ho Chi Minh City Airport) during certain periods, priority immigration passengers may be in the same queuing area as general passengers, but immigration officers will arrange different priority processing orders based on the on-site situation. This is a normal operational situation and not a failure to provide service. The immigration lane will be adjusted according to the actual on-site arrangement and is not a fixed or exclusive channel.

Q3: Why do I still have to wait when using priority immigration for arrival in Ho Chi Minh City? A3: Tan Son Nhat International Airport in Ho Chi Minh City is one of the busiest airports in Vietnam. Daily from 09:00 to 18:00 is the peak arrival period. When flights arrive concentratedly, all passengers (including those using priority immigration) may need to wait. The purpose of this service is to help reduce waiting time and guide the process, not to guarantee immediate clearance.

Q4: Is it just someone taking me, but actually not helping? A4: No. This service includes on-site guidance, process assistance, and priority lane arrangements, not just simple directions. Actual immigration clearance still requires the immigration officer to legally inspect the passport, and the clearance speed is not determined by the on-site staff.

Q5: Why can’t the staff accompany me all the way to the end of the queue? A5: According to airport and immigration regulations, on-site staff can only provide assistance in designated areas. Once passengers are handed over to the immigration officer for inspection, on-site staff can no longer enter the queue or accompany them. This is an official operational restriction and not a service interruption.

Q6: I have children or elderly people with me, why do I still have to queue? A6: Whether additional courtesies are provided still depends on the judgment of the on-site immigration officer. This service cannot guarantee no queuing or immediate clearance due to passenger age, accompanying persons, or special needs. Please understand.

Q7: Why do other passengers seem faster than me? A7: Clearance speed may vary due to the following factors and cannot be directly compared with individual cases of other passengers. Possible influencing factors include flight arrival time, nationality and visa type, current immigration officer operational status, on-site crowd flow, and policy adjustments.

Q8: My flight departs in the early morning, which date should I choose when booking? A8: If your flight departs between 00:00 and 02:00 in the early morning, please use the “actual flight departure date” as the booking and filling date.

For example, if the flight departs at 00:30 on June 2nd, even if you arrive at the airport on the evening of June 1st, you still need to select June 2nd when booking. The reception time for this service is arranged “2 hours before flight departure.” If you fill in the previous day’s date when booking, it may lead to incorrect service times, which in turn affects on-site reception. If you are unsure how to fill it out, please be sure to confirm with customer service via WhatsApp, Line, or Email before booking. Q9: If I expect “no queuing at all,” is this suitable for purchase? A9: If you expect no queuing, immediate clearance, or VIP channel service, this product may not meet your needs. This service is a priority immigration assistance service. The actual queuing time and clearance speed will vary depending on the airport crowd, flight concentration, and on-site operational arrangements on the day, and a fixed clearance time cannot be guaranteed in advance. It is recommended to carefully evaluate before booking.

Q10: Will the staff hold a sign with my name on it? A10: No. On-site staff will only hold service signs indicating “Love Vietnam” or “WELCOME TO NỘI BÀI” for Hanoi arrivals, and will not display passenger names. Passengers should proactively approach and present their passports for identity verification.

Q11: Which passengers is this service suitable for? A11: It is suitable for passengers who are entering Vietnam for the first time, are unfamiliar with the process, need assistance with guidance, or wish to reduce uncertainty. If you expect absolutely no queuing or guaranteed fastest clearance, it is recommended to carefully evaluate whether it meets your needs.

Q12: Why do I still have to wait for luggage even after passing immigration quickly? A12: Priority immigration service only assists with the immigration officer inspection process. Baggage unloading and carousel operations are handled by airlines and airport systems and are unrelated to the immigration clearance process. Even if passengers have completed priority immigration, they may still need to wait for luggage with other passengers, which is a normal arrival process. This service does not include baggage claim speed or priority baggage arrangements. If you wish to shorten the overall arrival time, you can consider reducing checked baggage or allowing sufficient buffer time for transfers and connections.

Q13: Why do I still use the same channel as general passengers when using priority immigration in the early morning? A13: From 02:00 to 05:00 in the early morning, when airport crowds are fewer, airports mostly only open a single immigration channel. Therefore, even if you purchase priority immigration service, you may still share the same immigration lane with general passengers. This is an airport on-site control and operational method and not a service anomaly. In addition, due to the inability to effectively differentiate immigration lanes during this period, to maintain overall service quality and manpower arrangements, arrival and departure reception and guidance services are not provided from 02:00 to 05:00. Please pay attention to your flight time and carefully evaluate whether it meets your needs before booking.

Q14: What happens if flight information is filled incorrectly when booking? A14: If the provided flight information is clearly incorrect, such as booking an arrival service but providing a departure flight, filling in the flight number as a booking code, filling in a domestic flight, or if the service airport does not match, the service cannot be arranged. If the correct information cannot be supplemented in time, the order may be canceled and a refund will be processed.

[Meeting Point Diagram] #

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