Very disappointing stay. We expected much more from RIU based on its reputation and previous trips. The service was below average, the food was repetitive throughout our 6-day stay, and despite traveling as a family and requesting rooms together, we were placed in Building 9 next to the RIU Party area, with constant late-night noise from parties and youth groups. The lack of elevators was also inconvenient. The only highlight was Edna from Customer Service, who was kind, professional, and very helpful. Unfortunately, one great employee couldn’t make up for an overall disappointing experience.
Parkplatz (kostenlos)