Bentley Hotel Bosphorus - Special Class

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Terrible Experience, Would Not Recommend We booked this hotel and travelled all the way from the London to Istanbul for our honeymoon. Unfortunately our experience was extremely disappointing from the moment we arrived. The hotel is located in what we felt was one of the less appealing parts of Istanbul surrounded by garages and outdated restaurants. The street was very noisy which was not what we expected for a honeymoon stay. Although our room had been fully prepaid we were asked to pay an additional £100 upon arrival. This was unexpected and not clearly communicated beforehand. When we saw the room it was much smaller than it appeared in the photos. We had specifically requested a sea view room but there was no sea view at all. Due to these issues, we decided not to check in. We asked to speak with the manager and were initially told that the manager was not available. After insisting we were told that he was having lunch and would be contacted. When we eventually spoke with him we found his attitude dismissive and unhelpful. As a result we left the hotel and found alternative accommodation. Despite not staying at the property we were not offered any refund. Based on our experience I would strongly advise others to be cautious. The hotel did not match the expectations set by its photos and descriptions and the overall experience felt misleading and very disappointing. Don’t be scammed!!!!

I had a wonderful 10 day stay at The Bentley Hotel. The Penthouse room is spacious with a fantastic large balcony. The room was clean & well stocked with amenities. Every member of the hotel staff was welcoming, friendly & treated me like family. Would recommend to anyone & I will definitely be going back!

Besides the size of room and breakfast price tag, everything else was good

It was really good. Staff was very friendly and caring, specially Zoha.

Good location

There was always someone at reception who could speak English, help with my needs and answer my questions.

Overall the hotel was pretty but the room provided had windows leading to a walls, the mini fridge was not working, the taxi men provided by the hotel was extremely rude and mistreated me on my arrival.

Small room

The room is small

My entire experience with this trip has been nothing short of horrible from the moment I arrived. I had booked a transfer directly from the airport through the hotel and had even reminded them before my flight, expecting clear instructions upon landing. However, none were provided. I spent 45 minutes looking for the driver at the airport, only to end up having to take a taxi at my own expense. When I arrived at the hotel, the receptionist apologized and admitted that it was the hotel’s fault for not providing the necessary instructions. I was then shown to my room, but when I tried to lock the door, it wouldn’t close properly. I was told that there was no handyman available, but someone would be sent to take a look. The bellboy who came to fix it tried, but the lock still didn’t work. As a lone female traveler, I felt unsafe in a room where I couldn’t lock the door. I requested a different room, but was told none were available and I would have to make do. I checked online, and to my surprise, there were rooms available, but they were all priced much higher than the one I had booked. At this point, I was frustrated and decided to check out and find alternative accommodation. When I went to checkout, the hotel staff assured me that Expedia would resolve the issue since I had booked through them. However, Expedia has been unable to get in touch with the hotel to demand a refund, leaving me out of pocket and with no resolution. I have received no service that was promised to