Pinetree Marina Resort

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Hotel ia generally clean but abit run down

The hotel is in a good location and very spacious rooms. The room condition is not great upon closer inspection as there are a lot of small damages, but in general it was a pleasant stay and decent value for money. The breakfast was good. The staff at check in and maintenance staff were not very useful and I saw the cleaners hiding often on their phones, but when they did the work it was fine.

Clean and spacious room.

It’s our 2nd time there. The kids love the bath tub and swimming pools! Clean rooms, spacious living room and friendly staff. Housekeeping very fast too! Excellent stay!

Above average

Quite clean and good service. But location not as optimal.

It was good overall. However, our bath towels and floor towels were not replaced with new ones when the old ones were taken. We had to go down to reception to ask for them to be delivered. No phones in property to communicate with reception. When we asked for floor towel the second time, we did not get a response and my wife called them via our mobile to get one but was told their housekeeping has gone home. My wife insisted to have floor towels as it is a risk for accidents to happen when we have to step out of the marble floor in the bathroom when it is wet and slipper. TV was not working on the last day as well.

I stayed in a three-bedroom apartment and everything was generally in order. However, I encountered a few issues, such as a stuck sliding door in the master bedroom, toilet flushing problems in the junior master and a non-working TV. I reported these through the QR code and most of the issues were promptly resolved. Additionally, my child accidentally peed on the bed and when I informed the staff, they were very understanding and did not charge me for cleaning. The apartment also had a washer-dryer which was extremely useful. Parking was plentiful and free which was a great convenience. Overall, I highly recommend this place and would love to return again!

There was a musty smell in the lobby and common corridor of the apartment. But it was all good in the 2-bedroom apartment, spacious and everything is working as it should.

Smooth check-in process. Free unlimited car park access with room key after checked in. 1 bedroom apartment with kitchenette and washing machine. Spacious bathroom, living room and firm bed. Clean and quiet. Need your own car to travel out.