Hues Boutique Hotel

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There was no working TV. I paid extra for buffet breakfast, the hotel did not provide that. The safe did not work the first time. The property is old, decays noticeable in the room. The bath tap was not clean and has cracks. Management doesn't care about complaints. It is terrible.

Room and amenities

Nice to stay

They need to minting the hotel

The room was outdated and not very clean, with unpleasant smells in the bathroom. Noise at night made it hard to sleep, and staff were unhelpful when issues were reported. Poor value for the price—would not recommend.

Ok

My stay was terrible as they gave me the old room and broken toilet anything like soap and towels you have to call the reception but I think the hotel has the new owner because I didn’t have the situation before!

Very bad room service spa and pool it’s dirty no experience staff food also is not nice my experience it’s not 4 star hotel and too much noise at the night bathrooms are blocked water don’t waste u are money

Not a 4 star hotel by any means - submitting a formal complaint to DET Dubai to take away their rating and do a formal review. Checking in - took very long time. I've been staying in hotels for half a decade now and I know that a twin bedroom is same price as single kind bedroom, but when I asked whether my uncle could come and stay for a few nights in a twin bedroom they asked to charge additional 100 AED per night for an additional guest. Then why does the expedia listings show "sleeps up to 3"? What extra amenities or services will an additional guest use thats charging the hotel 100 AED additional? That's stealing. When i reached my room I noticed EVERYTHING was dirty, bed headboard had marks of spitting or some dirty fluid on it, the tray where coffee cups were placed had dirty scratches on it, the bedding just seemed dirty also. The washroom - NO TOWELS AT ALL! I called the reception, nobody picked up, i called again, they picked up, I asked for towels they said on the way. 30 minutes passed by, 40, 50... i eventually went downstairs and asked for towels, the receptionist apologized, called a staff IN FRONT OF ME, he said he is on the way. I went back to my room, started watching netflix on my laptop and realised after another HOUR that nobody came with the towels. I went down again, the receptionist apologized again, and the staff was called again and they finally brought it. The work staff is just a bunch of slackers who don't like to work at all. I have videos

Good