Smart Hotel Milano

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Rm 112 toilet is non-functional; there was no water stored when you’d flush it. the staff’s solution was to keep using a large sticky bucket to flush it multiple times by fetching water from the ahower. He reported that the problem is alreeady known to him but says that he does not know why they opened the room again for a new guess without fixing it. states he called for this problem before but has not been addressed. The shower drain was clogged/no wall glass causing substantial amount of water leaked to the entire restroom and even flooded to our bedroom and our bed area. The staff’s solution was to wipe it with 12-15 towels everytime we use the shower. He refused to provide a new room for us nor provide us with a refund. He says that we have to keep using the bucket for the toilet and mop the floor everytime we shower. We left the hotel after being there for 1-1.5hrs bc of so much inconvenience and lack of customer service/quality. Front desk staff refuse to connect us to his supervisor via phone bc he would be in trouble if he calls someone now. It was passed midnight and we were ao tired. States he already took care of the problem bc he provided us with that bucket and wiped the floor. States that we are set and have good night. This place does not care about the comfort and wellness of their guests. They collected additonal 20 eu for tax. called expidia and requested a refund. it was a nightmare.

The location is very convenient, right next to the train station, but the place is a bit small.

Great location, just 3 minute walk to the train station. The room was very clean and the air conditioning was working just right in the middle of the heat wave. I just stayed one night and had to leave very early to catch a train, but I plan to stay here again.

Good, only issue was the shower changing constantly from hot to cold. Staff was great! Air conditioning awesome

The hotel is very close to the train station and restaurants are around the corner. AC was great during summer heat. We stayed on lower floor, unfortunately , the bathroom had a very very bad smell coming out from the drains.. staff poured chemical and try to help it but it doesn’t work. And we ends up needs to continue to pour water and cover the drain to try to minimize the sewer smell. Tried to request to change room but they were fully booked.

Only stayed at the hotel for the night but was very convenient for the main train station in Milan. We were able to check in early and the hotel room was very clean and cold, which was amazing considering how hot it was !

Great stay for a night near the train station and conveniently located. Rooms are clean and the staff were super helpful. Best air conditioning for a super hot day in Milan. This is the second time I stay and I’m sure I’ll be back.

There was a bright green light in the room that I couldn't turn off and it prevented me from sleeping well. also the light from the room phone was bright and so I needed to unplug that just to be able to sleep as well. the shower was strange and the water poured out of the showerstall into the main bathroom and was threatening to flow into the room. a lower drain would help to prevent flooding. I had to set up towels to dam the water flow. otherwise the room was ok. the quality of the food at breakfast was not very good. it would have been better and cheaper to go to the McDonalds around the corner. the eggs especially were overcooked and rubbery.

Clean room. Wonderful stuff. Great location. Air-conditioning working very well.

The air conditioning worked great close to the station. The room is very black, not a fan. But it was clean and worked for a stop over. Did not have the breakfast. Just had a weird vibe