Point A London Kings Cross - St Pancras

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Da hi

Nice hotel, lived almost everything except the location of I’m being honest but, clean, nice staff

Brilliant hotel, clean, convenient and lovely staff

Small rooms but that’s normal for city hotels. Only a short walk to Kings Cross so really well connected to jump on the tube or get a taxi. Breakfast was good value and with healthy options. A good hotel if you just need a place to crash while seeing the sights.

Very convenient to Kings Cross. Great staff. Small, but clean, comfortable, modern room with A_C. Perfect for 2 people after a day around town

I defy anyone to work out how their lighting and entertainment system works… it requires a degree in rocketry to make any sense and there are no instructions in the room… keep pressing buttons until you manage to switch all of the lights off - pretty infuriating

Late checkout was great, air con worked perfectly. Good location, nice stay

This is an excellent hotel for what it is: small rooms for a good price, conveniently located. Clean, makes good use of the space, and a nice lobby with some food and drink options should you want to work or socialize. I've stayed as both a solo traveler and with my partner, no complaints! For me, it was worth the small charge to book a room with a window on this stay, but the inner rooms are fine; there's good lighting.

I stayed in the windowless room. It was a hideous night. The sheets were damp from humidity, there was no air unless you had the aircon on which also had a dank smell. The shower didn’t drain and left me standing in water as I showered. Everything was clean to ‘London standards’ looked ok at first, but really only has the appearance of being clean. They had recaulked the shower to cover the black mold and the lack of drainage left the shower grubby, the floors were very clean. The hotel charges extra for services which are usually supplied as part of the service - ie £3 per bag to store your luggage before and after your stay. Even if only an hour. I arrived early and they said my room was ready, but I’d have to pay £15 for early check in. They don’t even actually check you in - you have to enter all of your own info on their computer. These additional charges were only disclosed after booking my non refundable room. They provide no courtesy or service. They had a note that they only service the rooms every 4 days and don’t provide hand towels, just one for the shower. This is all under the guise of greenwashing of course- not because they are too cheap to provide an adequate service to their customers. And the shower door doesn’t open fully and opens on the wrong side so you have to squeeze between the screen and the sink. A weird design flaw. The windowless room is a health hazard. Luckily I only booked the one night. I’ve now moved to a better hotel up the road.

Hotel facility was fine/small/what we paid for, but by far the worst hotel service I have ever encountered to date. The hotel sent a note that there was no early check-in but we could pay to drop our bags (totally fine). What's NOT fine is the staff yelling at us when we arrived to drop our bags - a booming "WHY ARE YOU HERE EARLY? NO EARLY CHECK-IN" I literally had to tell the employee that I read all of the policies sent beforehand, responded to the message, and we are here to check our bags as is offered. Then she told us we could check in early. I then told the employe that my suitcase had been lost and it would be delivered - that I am watching for it but don't know when it will arrive. She tried to tell me that they wouldn't take my bag when it was delivered (this is - no question - a standard practice for a hotel, and there were several other guests with delayed luggage). To top it off, we accidentally left our room key on the bed when leaving. When we told the desk, this same woman tried to tell us that she couldn't let us check out without our room key. This was the pattern of the service here. We understood this is a budget hotel and we chose it for close train proximity, but the staff frame every interaction like the guest should feel ashamed for choosing a budget option. There is no excuse for a staff being egregiously unkind, and trying to shame guests at every turn. In our minds, Point A missed the "point" of hospitality. Wouldn't recommend to anyone.