BC Spa Hotel

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Daytime staff were brilliant and helpful. Night reception was a cowboy who demanded 400 Turkish Lirra for making a call to my room. Otherwise I couldn’t fault the staff or facilities

Great hotel for what you need. Friendly and attentive staff with a nice spa / sauna on site, in a nice quiet area with access to all you need with just a short walking distance.

The Pools were clean and great for swimming. Lots of sun beds. Beds were comfortable and room was spacious.

Do not stay here - checked in for two nights but didn’t even stay one night - renovation work going on all over the hotel, dirt and dust everywhere, tables and chairs being put together all day so lots of noise outside the room and had to go into town to find a quieter area to use wifi and work, other furniture stacked up in communal areas of the hotel. Genuinely did not feel a safe or comfortable environment to stay in. Agreed with reception staff that I would check out the same day and they agreed to process refund the next day. Got home two days later and refund had not been processed. Emailed the hotel three times over the course of a week and did not receive one response - all contact completely ignored. Asked Expedia to intervene and hotel told them they would not refund despite telling me when I checked out that they would process the refund. All of this is just basic good manners and customer service that you would expect any hotel to provide but to essentially lie that they would refund and then not do so, is inexcusable. All of this is without even commenting on the state of the rooms with old, tired and chipped furniture, small dirty bathrooms and communal areas - the whole place needs renovating - but they should not be accepting guests whilst doing so. If you want to pay good money for a poor hotel and even poorer customer service, BC Spa is the place for you. Took multiple phone calls and a lot of persistence to get Expedia to eventually make the refund.

Lovely hotel. Excellent Turkish bath a must. Getting a little shabby in some areas and english breakfast not the best, but overall very nice

Very disappointing. Our room looked pretty nice, however it was obvious that it wasn't cleaned in a long time. Paid extra for a hot tub in the room. When we tried to use it lots of worms came up with the water. Needless to say, due to such unsanitary conditions we didn't use it and it felt just as a rip off. As this wasn't bad enough, the breakfast next day was horrible, cheese with mold being served to guests. Wouldn't recommend it.

Clean and comfortable hotel. Room was dark but otherwise a pleasant stay

We came to this hotel after our flight was cancelled so was a last minute reservation for us Really enjoyed our short stay the rooms were lovely beds comfortable and very clean , the staff were very helpful and pleasant ,breakfast was very nice too ,I would highly recommend this hotel and we would use again when we come to Dalayan for a holiday

The property is right on the river front and easily walkable into town.

the hotel was not clean and also the rooms and everything inside was very old and had a lot of things to fix, and finally the breakfast was terrible so the rest of the food as well.