Citrus Hotel Johor Bahru by Compass Hospitality

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I booked a Family Suite with a window for two nights, but when we checked in, the staff gave us a room with no window instead. The room only had one pillow per person, and there was no dental kit or even basic amenities provided. To make matters worse, the connecting door to the next room was broken. We were unable to sleep properly because we were worried about our safety, especially since I was travelling with my wife and daughter. We could also clearly hear voices coming from the adjoining room due to the broken connecting door. The next day, I requested a room change. Initially, the staff told us the hotel was fully booked and that a room transfer was not possible. However, after I insisted and showed them my booking confirmation, which clearly stated that I had booked a Family Suite with a window, they suddenly managed to find another room. After transferring, the new room finally matched what I had booked. It had a window, two pillows per person, a dental kit, and all the basic amenities that should have been provided from the start. Overall, I will not be staying at this hotel again. It is advertised as a 4-star hotel, but it felt more like a budget hotel. Even budget hotels in Singapore provide a much better experience than what we encountered here.

Clean room and hotel is in a good location with 24 hr eateries and shops around. Felt a bit claustophobic due to there being no window in the room.

Comfortable stay.

Always all time favourite hotel. It's convenient and easy access. Near shopping malls. Nice friendly staff and embience entrance. Recommended hotel.

Our stay was comfortable and the staff were very helpful.

Very convenient to stay as many food stall surrounding and a mall just next to the hotel

good location.. other than that everything is decent for short stay

Smooth check-in and check-out process. Very fast. Front office staff are very well trained and efficient. Hotel just next door to JB City Square Mall. Very convenient to look for food after even after midnight. As there are lots of 24hrs restaurants around the area. You won't be hungry.... LOL. Oh yes, there also a barber shop downstairs

Clean and professional staffs

Convienient location