Guidet tur til Firenze Duomo

Havde en fantastisk tur med Carmen. Meget grundig, let at forstå. Kan varmt anbefale denne tur. Den varede faktisk et par minutter over en time. Hun besvarede alle spørgsmålene.

導覽會分享很多很多酷東西，光在聖母百花大教堂前面等開門的時候就分享大教堂和周圍建築的一些趣事和歷史。

Jeg ankom til mødestedet, som var angivet i reservationsoplysningerne, kl. 9.10. Hverken Sara i den hvide T-shirt eller personen med det grønne tørklæde, som også var nævnt i reservationsoplysningerne, dukkede op. Vi ventede indtil kl. 10.00. Vi ledte i området, men kunne ikke finde guiden, og vi kunne derfor ikke starte turen. Da vi kontaktede rejsebureauet, sagde medarbejderen, at vi ikke var mødt op til tiden. Da vi var der præcis til tiden, var det meget ubehageligt, at medarbejderen lagde skylden på os. Da dette var en kort vandretur, spurgte jeg efter guidens placering for at kunne finde og møde op med dem, men medarbejderen gentog blot, at det var min egen skyld, hvilket var meget ubehageligt. Jeg ønsker 100% refusion for denne tur og dette selskab.

Jeg troede, at jeg ville kunne bestige kuplen, men det var kun katedralen i stueetagen, vi fik at se. Guiden ankom også i sidste øjeblik og havde ikke en hvid skjorte på. Han gjorde sit bedste for at forklare på engelsk, men jeg forstod mere end halvdelen ikke. Jeg købte nye billetter for at bestige kuplen og klokketårnet.

The guide did not follow the instructions written in order to meet him/her. For example, they were supposed to wear a white shirt and meet at a very specific point in a fairly large plaza in Florence. We were there at 9am for a 945am meetup. We couldn't find the guide at 930am, so we reached out to Klook customer service who told us they attempted to call the vendor who didn't answer. Klook asked us to wait until 10am, which we did. We were also asked to take photos that showed where we were to prove we were there at the right time. Klook said they would work with the vendor to get us a refund. The vendor refused - get this, they sent a WhatsApp message to my wife's phone (I did the booking, not my wife), and said the guide had moved the meeting spot and changed the color of their shirt. They theb proceeded to mark us as "no show". Avoid that tour vendor at all costs. Thankfully, Klook gave us a gift certificate for future tours, kudos to Klook and their customer service.

Tour guide meet up point instruction was terrible. It led our family to meet and waited by the train station Colonna San Zanobi which was about 12 minutes from the Duomo. We arrived at the meet up point 45 minutes prior to our entry time and with this confusion it caused us to meet up with the tour guide operator. We were unable to participate in the tour. The partner vendor Klook used was "My tour in Italy". No refund or change of time offered for our family of 6.

待合せの1時間前からいるのにガイドが現れず、サポートに連絡してもずいぶんたってからサポートはいたと言われました。フィレンツェの貴重な時間を無駄にしました、おすすめしません

Jeg var ved mødestedet til den aftalte tid, men modtog en besked fra det lokale selskab om, at vi skulle mødes to dage senere. Det var vores sidste dag i Firenze. Jeg er virkelig forvirret. Jeg vil gerne have en refusion med det samme.