Fleur de Chine Hotel

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GREAT!

Not sure I would stay again. Rated as 5 star but not a 5 star hotel. Pros: Lots of families and activities to do. On the lake. Good views. Organized transportation to and from the hotel + touring around the lake. Con’s: Breakfast was chaotic. No food options between lunch and dinner. Only place to eat was the lobby bar. Lots of foreigners but not a lot of hotel staff spoke English.

My parents had a wonderful time staying at the hotel. They went there to celebrate early birthday. They mentioned that the food at the hotel is great!

Everything was excellent. Just the pool area need a lot updating

Upon drop-off by taxi, staff members from concierge obtain our luggage and delivered to lobby. Another staff member escorted us to receptionist/lobby area. Wonderful coordination. We were served fresh tea and a warm towel to refresh in the sweltering heat. There were also staff members in front of elevators to get them ready for us. Already we know the stay was worth it! The rooms are clean, we had a balcony and in-room hot mineral spring bath. So refreshing! On the bottom floor had a children's area, family entertainment room, water pool play area, and a separate men/ women hot springs. We enjoyed delicious breakfast every morning and the servers/cooks/ table attendees were wonderful and helpful such as getting baby high chair. Fun things to do evening time when Shuishe/Ita Thao closed was free entertainment different shows each night. Very pleasant! We took advantage of free shuttle and bus ticket ride to explore Sun Moon Lake. We will be back! Thank you for making my birthday memorable!

The dinner was not communicated. The check in staff told us it was included, and once we started eating, we were told that we needed to pay over 100 dollars us. Was disappointing and dampened our stay

We got the room with a private hot tub and lake view which was nice. However the wood finishes inside the room showed the test of time, and there was only a small upholstered seat, so cannot enjoy looking at Sun Moon Lake as much. The rate included half board (breakfast and dinner), both at an enormous dining hall with many food stations served buffet style. There were so many guests (200-300?) that dining was in 2 shifts. Apparently many tour groups were bused in. I don't know where they stayed, as the wing we were at was pleasantly uncrowded.

Very enjoyable stay at sun moon lake

I had a wonderful experience during my stay. The room was very nice and kept impeccably clean. The staff were friendly, welcoming, and always ready to help with anything I needed. I also enjoyed the food, which was delicious. A real highlight was the live singer in the evenings; their performance was excellent and added a great atmosphere to the experience. I am already looking forward to my next visit!

Fleur de Chine was one of the highlights of our Taiwan trip. Stunning lake views, excellent food selection, and consistently warm, attentive service throughout our stay. Special thanks to Blue from billing, who went above and beyond to clarify a spa billing concern with professionalism and care. Truly appreciated. A beautiful property that delivers luxury with genuine hospitality.