Relais Uffizi, Tailor made Hotel

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Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.

Absolutely

Excellent location in the central area of everything you need to see in Florence… amazing customer service and great welcoming staff so helpful.. if you are coming to Florence and want to be in the best hotel and have the best experience in the best location ever this is the hotel you want to be “ definitely “

Excellent service and staff, a gorgeous boutique hotel.

The location of the hotel can’t be beat, the dining room overlooks Piazza Signoria and a 1 minute walk to the Uffizi. We traveled with our 5 year old and booked the larger room which is very spacious and they turned the chaise into a small toddler bed which was perfect. Room and bathroom were clean, and we had no run-ins with cleaning staff nor did we ever come back to room not being serviced, which can be an issue when you return early afternoons for toddler naps. Not 5 stars because the entrance of the hotel is not accessible by car and this was our first impression. They should give you clear instructions on where to direct your taxi and how to walk to the hotel from the drop off. There’s no street level lobby or porter so it’s just not easy. Again being left of the street not knowing how to get to the hotel when you first arrive is not fun.

Great location for our purposes and centrally located. Breakfast was good and the room was quiet.

The property was amazing. It was right next to Uffizi gallery but was still very spacious. Staff was very friendly. Brunch was excellent, much better than expected. Would definitely stay there again

For more than 20 years I have been staying at this property. The accommodations are cavernous, clean and have everything you need. The breakfast staff are wonderful and very accommodating. The desk staff are surly and uninterested. They will do only what is necessary and don’t appear to care if you have a good experience. Most hotels ask if you had a good stay but, staying in line with the surliness we experienced right from pressing the intercom to enter the property, they didn’t bother to ask. They weren’t rude but they couldn’t care less either. So glad I spent my money there! Either way, the property is well placed, clean, cool and comfy. Would stay again purely for convenience and location but it creeps up my back when one has so many options for places to stay and the staff are apathetic. Why work in customer service if you don’t like people or is it simply tourists?

Nice, Clean Hotel. Close walking distance to all areas of Intred”st. Excellent Hositality. Staff very friendly and helpful. Braeafast options 10/10. Breakfast cafeteria staff super Friendly some.

Breakfast was wonderful. Location is great. We had 2 rooms one the bed was very hard the other was soft. Rooms were mildly noisy we heard banging in and off through are stay. We used transportation which was good.