City Suites Taipei Nandong

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great

Chambre familiale en sous sol sans fenêtre, et un peu petite

I stayed at City Suites Taipei Nandong for my entire trip to Taipei, and unfortunately, my experience on my final day was very disappointing. A few days before I checked out, I experienced a problem with the lock on my room door. I contacted the front desk, and a staff member replaced my key card. Although the new card worked, the door lock made an unusual sound every time I locked it. I mentioned the issue, but nothing further was done to inspect or repair the lock. I also noticed staff members spending a considerable amount of time looking at their phones instead of appearing attentive to guests. I understand that equipment can fail, but how a hotel responds to problems is what leaves a lasting impression. Unfortunately, this experience fell well below the level of service I expected from a hotel where I stayed for my entire visit. I hope the management will improve both its maintenance procedures and its customer service so that future guests do not have the same experience.

I stayed at City Suites Taipei Nandong for my entire trip to Taipei, and unfortunately, my experience on my final day was very disappointing. A few days before I checked out, I experienced a problem with the lock on my room door. I contacted the front desk, and a staff member replaced my key card. Although the new card worked, the door lock made an unusual sound every time I locked it. I mentioned the issue, but nothing further was done to inspect or repair the lock. Three days later, as I was leaving for a dinner appointment, the lock malfunctioned again. This time, it would not lock at all. I contacted the front desk, and the only solution they offered was to move me to another room. After staying in the same room for a week, all of my belongings were unpacked and spread throughout the room. Packing everything and moving to another room just before dinner was extremely inconvenient and stressful. I was disappointed that there was no attempt to repair the lock or offer a more practical solution to a problem that had already been reported three days earlier. What made the experience even more frustrating was the attitude of some of the staff. I found them to be rude and dismissive rather than empathetic. On several occasions, I also noticed staff members spending a considerable amount of time looking at their phones instead of appearing attentive to guests. I understand that equipment can fail, but how a hotel responds to problems is what leaves a lasting impression. Unfortun

Great value!

Good value, will stay again next time

The room was clean, breakfast great and conveniently located.

Good I will come more

The room was excellent for my short trip. It was very clean and offered plenty of space in a really accessible location.

clean room nice ac and pretty good location!