Služba doručení zavazadel z letiště do/z hotelu od Smarte Carte

可以直接從機場送到飯店真的超級方便，只是系統好像第一時間查不到我的訂單，還好有先印好飯店入住資訊與行李公司寄信內容，才能順利寄托行李，當下有點虛驚一場，店員狂跳針找不到訂單，還好東西齊全，但該公司還是讓我寫了很多基本資料～

We booked the Baggage Delivery Service from Singapore Changi Airport to our hotel, and it ended up being one of the most convenient services we used during our trip. We booked the 2 PM cutoff slot for delivery by 6 PM. Before our trip, they already sent confirmations and reminders, which helped us prepare. Communication was also very easy since they contacted us through WhatsApp, allowing real-time updates. Our flight arrived a little past 1 PM, and baggage retrieval took longer than expected. We arrived slightly past the cutoff, but after messaging them through WhatsApp, they kindly extended it by a few minutes and still accepted our luggage. Because of this, we were able to explore Changi Airport comfortably with just our backpacks. By the time we reached our hotel around 5 PM, our luggage was already there waiting for us. Overall, the service was fast, smooth, and extremely convenient.

空港→シンガポール動物園付近のホテルまで利用しました。空港のジュエルにある受付で預け、ホテルに着いてからゲストサービスが部屋まで運んでくれて快適です。なお、復路は理由があって利用できなかったのですが、ホテルのコンシェルジュに依頼して、空港ターミナルでの受け取りをお願いしたところ、タクシーが荷物を乗せて運んでくれました。驚いたのは料金で、KLOOKの3倍以上かかりました。渋滞があったこともあるようですが、時間も料金も決まっているこのサービスはたいへん便利でした。

The airport-to-hotel luggage transport counter was easy to find, and the staff spoke English well, so there were no issues with communication. The staff were friendly, helpful, and accommodating. Our luggage arrived at the hotel on time and in perfect condition. Overall, the service was smooth, convenient, and reliable.

私のミスで申し訳ないのですが、10時に預け入れる予定が過ぎてしまいました。すぐに予約番号が出てこなかったようで困惑させてしまったのですが、調べてくれて預け入れることができました。一旦ホテルに寄る手間なく身軽に夜まで観光することができました。20:45頃にホテルにチェックインし、きちんと届いていました。丁寧なご対応ありがとうございました。

I was satisfied that my luggage was delivered as promised to the hotel I stayed. I highly recommend the service if you have large luggage to lug around on the public transportation.

紅眼班機下機寄行李馬上開始一日遊

在機場出關後即可輕鬆找到寄放行李處，將行李交給工作人員，大約3小時即送到飯店，非常有效率！

좋아요.친절해요.편리해요.

This deal between the merchant and Klook is quite misleading. Please be aware that there is no luggage transfer option from the hotel to the airport under this particular booking. I mistakenly assumed that the service worked the same way as the airport-to-hotel luggage transfer. Unfortunately, once you book the wrong option, there is very little that can be done. I reached out for assistance, but sadly, neither the merchant nor Klook was able to help resolve the issue. The booking is non-refundable and non-amendable, so changing the service or requesting a refund was not an option. I understand that I made an assumption when booking, but I hope the service description and booking options can be made clearer to prevent other customers from making the same mistake. Please double-check the transfer direction and all booking details before paying, as changes or refunds may not be possible afterward.