Andean Dreams Hotel

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This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

I really enjoyed my stay at Andean Dreams; it has a great location and all the basics services you need. Also it has continental breakfast. Staff was really friendly and helpful!

Great location

Excelente ubicación, muy lindo el servicio al cliente

One of the worst hotels I have ever stayed at. It was dirty, bugs, moldy. They should mention the rooms DONT have windows…. You’re pretty much staying in a gross dirty dungeon. Also, stated breakfast was a thing and nope it wasn’t. Should also mention the worker fell asleep while checking us out, I had to wake him because you can’t let yourself out of the building at night (they have too) I literally had to wake him and be like “LET US OUT” Ps, pictures are a lie. Don’t trust it.

Decent for a place to stay. Shower was an inconsistent temperature

The room was adequate and clean the breakfast is nice and the staff is courteous and friendly

Awful. We got there & they did not have a room for us.

My good looking Turkish partner and I booked this so called hotel for one night. We arrived shortly after booking only to be told there were no rooms available, even though keys to 5 rooms were visible. They fluffed around avoiding my request for the room for some time and I had to threaten to call the police if I wasn’t immediately refunded. Only then were we give a room that was so disgusting that I’m pretty sure it was actually a janitors closet with a bed in it. We checked out within an hour. I’m aware this is South America but this hotel was pretty blatantly homophobic and this behaviour isn’t acceptable in 2024

Although I booked the room over a month in advance, upon arrival (exhausted after 5 days of mountain trekking) I was told that they gave my room to someone else who reserved it three months before. I was told that the reservation was made but was never confirmed by Orbitz and as such the room I booked was not available. They showed me three rooms but none that could accomodate a couple, and it looked like a place that you rent by the hour, not the night. We had to find another hotel last minute and spend much more than planned. It was a horrendously terrible experience and makes me very reluctant to use Orbitz again. Additionally now have to go through a process to get my money back so I can try to offset the last minute hotel room I had to find for us.