Thuc at 3am

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

I initially booked a smaller room late at night, and the host was very accommodating in upgrading me to a larger suite with a huge window and beautiful view, which I truly appreciated. She communicated consistently and efficiently throughout my stay and was very kind. The location is very central and convenient, making it easy to access nearby attractions and restaurants. Overall, I was thankful for the host’s responsiveness and hospitality.

Room is in good condition, staff are friendly, and the location is in city center.

Nice location in the old town, stayed here a few days whilst in Hanoi. Good value for money.

Stayed a few times whilst in Hanoi. Good location, good price. WiFi is a bit hit and miss depending on what room you are in.

I'd avoid this hotel, it's not up to the standards. The only good side of this was location and wifi. I informed them that I will be arriving early in morning and if that's ok to check in. Got message from hotel thats ok. I go there there was receptionist didn't know that I was coming and thoght I would come at night 9pm. I was asked to come back later. Somewhere around 11am got message that my room is ready. I went there got checked in to room. I booked panoramic double room(balcony). Instead I was given queen room which felt like prison. When I notified to reception lady she was oppologetic and told me that room i booked in had leak and can not give any other room. Offered me 300k dong discount. I had no choice but to take it as full refund was not available. The room was not cleaned, bed, pillow and fridge had hair. The bathroom hot water pressure is so bad you might want take cold shower. When you complain to receptionist she asked to WhatsApp her the problem.

the front desk lady was so nice to us :)

The hotel is well-located. Despite it being in the middle of the city center, it is not a noisy room. So you can relax after a whole day tour. Cleanliness is ok. Just be sure that when the hotel says "we upgraded" your room, it is really for an upgraded one. It is not a room that they wanted to change you into because they hope to have more guests in the other rooms.

Good

Checkin anytime, 24-hour checkin with prior advise. Staff are very helpful in finding your way around Hanoi.

SCAM! We booked this hostel but when we arrived were told there was a 'problem' with our room. Not overbooked, nor would they tell us what the problem was. Due to this 'problem', they had booked us in to a disgusting shack of a hotel down the road for the same price! When we said we wouldnt be staying there they then refused to refund us. AVOID!