Excursió al poble aquàtic de Senggarang

Guide Mr Herry was very friendly and entertaining and shared lots of local insights. The drive was quite long and sadly the local markets were closed due to CNY, if not the tour would have been even more interesting.

We didn't know that the lunch was a sharing menu and we indicated that one pax was veg and the other was not. When we reached the restaurant, it was a huge communication game between the staff, guide, office and us as the office booked veg lunch for us two to share. The breakdown of the menu was not shared and the office and staff could not communicate properly what the issue was. We eventually found out that the kitchen prepared the veg sharing menu for two and the most they could do about the communication breakdown was to include a meat main course after a very long discussion. We were left sitting there hungry for a very long time. If it was stated in the itinerary during booking or if the lunch was not included, that would be a lot easier for groups with different dietary restrictions. Hope the team does something about this.

Experience was good, the guide was very patient and introduce us to the history of the places we visited. It just that the weather is very hot only.

The operator is uncontactable, no update given even on the actual day. We have hard time contacting the operator. We are not given sufficient time to react on the reporting timing. We are disappointed on the arrangements. In addition - the package is not worth to take up at high cost.

our guide (Mr Richard) arrived early. for this full day tour we visited temples and the main attraction: the floating village. it was a very interesting experience into local life. the lunch is provided - very nice fancy cafe in tanjung pinang, food was nice but had to wait. picture for reference so you know what is served - come hungry, there is appetiser, main course and dessert. the guide spoke mainly Chinese with a mix of English, it was a very chill kind of trip. note it's more of a he drops you off and you ownself walk around, but you can ask him any qns you have. along the way (an hour or so ride), he also shared with us some interesting stuff. the last few stops of the traditional market and shopping mall is alright, mainly for ppl who want to shop. prices are cheaper here than the resort so do grab your snacks here. he also advised us to buy dinner and offered to drop us off at a local food place to buy some food, but it was too early / we were so full after lunch so he just dropped us at a convenience store. overall his service was good and I would recommend for ppl seeking something more unique and learning more about the culture and local life.

The guide is fluent in both English and Chinese, and was very descriptive in explaining the history and sights.

very poor organisation arrangement from the agency, making us out of contact, not able to dial in and get support immediately when things happened is fatal for a trip, don’t give excuse but give solution when things happened is a basis, however, I am disappointed.

The guide we have is patience and is able to explain very well. The lunch is also delicious and nice. Good massage too, but we top up to get a longer session.

Senggarang is a village in Bintan. The Binyan tree temple is actually very small. Tour to places of interest is ok. Food is ok also. Our driver Taquif friendly and helpful. We enjoy our trip very much.

由於我們比較喜歡認識一個地方的風土人情，所以選擇了這團。Klook的當地合作旅行社服務非常到位，在出發前一直與我保持緊密聯系。我們選擇的懂國語的導遊也非常專業，服務一流，讓我們享受了開心自在的一日遊。