Hotel Metropolitan Sendai East

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This is the second time I've stayed here and it was wonderful. I love being in the station, close to the train lines and great restaurants. The room was spacious for two people and very clean. We were lucky to be on a floor with the laundry machine and didn't have to fight to use it, but there was only 1 machine on the floor so watch out. Great place, will probably always stay here when in Sendai.

The room was clean and comfortable. I really liked the Onsen that we were able to access directly from the property. I was really happy with the property, but it took pretty long time for check-in. I was guided to the self check in but it didn’t work and guided to the in person check in. A guest who was checking in front of us was taking long time so I had to wait. Also this was our first time to stay this hotel, and I was not sure how the Onsen ticket works, like if the ticket can be used for the checkout day. I needed to bring up the basic question that most guests might have. At the Onsen place, once we arrived the floor, the staff was just standing at the entrance and staring at us and we were a bit confused. So I needed to ask how it works. Then they answered. The both hotel and Onsen property were clean and very nice, but the customer service was a bit awkward.

Extremely convenient (just above the train station), gorgeous rooms - clean, spacious, nice layout, nice view! A very cool lounge, gym and plenty restaurants and shopping options in walking range! Definitely recommend! Would stay here again in a heartbeat

The hotel is modern looks but when stepping inside the room it was totally different. Its carpet is dirty , old and dusty. Even though it locates next to the station it easily confuses with the other hotel also named Metropolitan East JR sendai

We were so grateful that the hotel is situated right at the Sendai JR station with direct access. It was a rainy day and our original plan was unfortunately scraped. We were still able to enjoy many great food and shopping right there without getting soaked in the rain. Hotel was clean and well-equipped, particularly appreciated the free soft drinks at the lounge!

always clean and kind staffs

The hotel as very clean and nice for the price. Staff was helpful.

The Sendai Metropolitan East is an excellent hotel I've stayed at numerous times and plan on staying there again. It is extremely convenient -- right at the main Sendai Japan Rail station -- but the hotel rooms are quiet (and very clean). There is also an excellent shopping area at the station as well as many excellent restaurants for all price ranges. The breakfast is reasonably priced and generally quite good but could use a wider selection of breads. All told, I give this hotel the highest recommendation.

Great location !

Super convenient location and well maintained property! Would stay again