[1 Person Guaranteed Departure] Hokkaido Noboribetsu Popular Instagram Tour: Lake Toya Observatory & Lake Toya Onsen Pier & Lake Hill Farm & Showa Shinzan Bear Ranch & Noboribetsu Hell Valley

Pre-Departure Notice

We will contact you through the contact information you provided between 17:00 and 21:00 the day before departure. If you do not receive the information, please check your email. Emails may sometimes mistakenly go to the spam folder. During peak tourist season, there may be a slight delay in sending emails. If you receive multiple emails, please refer to the latest one. If you do not receive travel information, please arrive at the meeting point 10 minutes in advance on the day of departure at the scheduled meeting time and look for the JRT tour guide flag to inquire. Thank you for your patience.

• If the number of participants does not reach the minimum group size, you will be notified by email of the cancellation one day before departure. In the event of extreme weather conditions such as typhoons or blizzards, confirmation of cancellation will be made by 18:00 local time the day before departure and you will be notified by email.

Seats and Vehicles

• The itinerary is a group tour, and seat allocation follows the principle of first come, first served. If you have special needs, please make a note. We will do our best to arrange it, but the final arrangement will be based on the actual situation on site.
• The type of vehicle used depends on the number of people and cannot be specified. When there are few people, a driver may be arranged to double as an attendant, and the explanation content will be relatively brief.
• If you need to bring luggage, you must inform us in advance. If you bring luggage without authorization, the tour guide has the right to refuse you to board the vehicle and the fee will not be refunded. Eating and drinking are prohibited in the vehicle. If any damage is caused, compensation will be required according to local standards.

Itinerary Adjustment and Safety

• Japanese law stipulates that commercial vehicles must not be driven for more than 10 hours per day. If the time is exceeded, additional fees will be incurred (ranging from 5,000 to 10,000 yen/hour).
• The itinerary is for reference only. Actual traffic, stay and tour times may be adjusted due to weather, traffic jams, facility maintenance and other conditions. The tour guide may reasonably replace or reduce attractions depending on the actual situation.
• In the event of weather or force majeure that causes the suspension of cable cars, cruise ships, snowmobiles, and other facilities, you will be diverted to other attractions or the length of stay will be adjusted.
• No refunds will be given for late arrivals, temporary changes to meeting locations, or leaving the group midway due to personal reasons. You will be responsible for any accidents and additional costs incurred after leaving the group.

Other Information

• Please arrive at the meeting point on time. No waiting after the scheduled time, and you cannot join the group midway. It is recommended to wear light clothing and shoes. Please bring warm clothing for winter or mountain tours.

* The itinerary does not include personal travel and accident insurance. It is recommended that you purchase your own insurance. Outdoor activities and high-risk sports involve certain risks. Please register carefully based on your health condition.

* After the itinerary starts, if it is forced to be suspended due to natural disasters or force majeure, the fee will not be refunded, and you will still need to bear the return or additional accommodation costs yourself.

* During peak seasons such as Japanese red days and weekends, there are often serious traffic jams or attractions close early. It is recommended not to book flights, Shinkansen or dinners for that evening, and to bring your own snacks and power banks.