Reykjavik Whale Watching Tour, Iceland: Departure from the Old Harbor - Ocean Cruise - Whale and Dolphin Ecosystem

Additional information

Other Reminders

• Due to weather, scenic spot policies, or other force majeure factors, the itinerary may be temporarily changed or partially or even completely canceled. Please be aware of this and pay timely attention to staff notifications or system updates.
• Large group tours require a minimum of 20 participants to form. If the number of participants fails to reach the aforementioned requirement, the tour itinerary may be canceled or rescheduled.
• Tour participants must provide correct ID information and contact details, and keep their lines open so that customer service can notify them of travel arrangements in a timely manner. If you miss the itinerary due to personal reasons that prevent timely arrangements and contact, you will be responsible for it yourself. Please check your email or other effectively contactable social media to receive order confirmations and tour departure information in a timely manner.
• As this is a group tour, to ensure the normal schedule for the group, we will wait for you for a maximum of 5 minutes. If you do not appear after the time limit, it will be considered as giving up the tour, the fee is non-refundable and cannot be rescheduled, and the risk of absence due to personal reasons will be borne entirely by you. Please make sure to arrive at the meeting point on time, and thank you for your understanding.
• Please bring a valid ID or passport so that your identity can be verified on the day of the event.
• Wheelchair users, pregnant women, people prone to motion sickness, individuals with respiratory diseases, epilepsy, heart disease, high blood pressure, acrophobia, or other visitors unsuited for excessive stimulation, please do not participate in this project.
• Minors under 18 years of age must be accompanied by at least one adult throughout the entire journey. Seniors aged 70 (inclusive) and above must ensure they are in good health suitable for travel, and must be accompanied throughout the journey by a family member or friend aged 22-69.
• Please respect local customs and abide by scenic area rules. During free time, please pay attention to your personal and property safety. If you ignore advice and accidents or losses occur, you will be responsible for the consequences yourself.
• This tour does not include insurance, and participants assume all risks associated with it at their own discretion. Please exercise caution, look after your personal safety and belongings, and take necessary preventive measures. The company and its employees are not liable for any personal or property accidents and do not provide refunds. For outbound travel, please be sure to purchase personal travel insurance to ensure that your rights and interests are protected by an insurance company in the event of personal accidents such as illness or lost property.
• The end time is affected by weather, traffic, and other conditions. Please do not book flights, ferry tickets, etc., on the day of the itinerary, to avoid missing your plane, ship, etc., due to unexpected circumstances during the trip. Please be aware of this possibility, as no refunds or compensation will be provided for it.

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Outside food and drinks are not allowed
• Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member
• Please dress accordingly depending on the day's weather conditions
• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.

Accessibility

• This activity is not stroller and wheelchair-accessible

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• Full refunds will only be issued for unsuccessful or rejected bookings
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants don't follow the rules
• Refunds can't be issued for any participants who are late by 5 minutes or more
• The activity will be rescheduled if there is not a minimum of 10 participants. If this happens, you'll get a rescheduled time or refund
• To reschedule or request a full refund, please contact the supplier/operator: +86 18428550642

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Children aged 0-15 must be accompanied by a paying adult
• Children aged 15+ will be charged the same rate as adults
• Elderly travelers aged 70 (inclusive) and above must ensure they are in good health and fit for travel, and must be accompanied throughout the trip by a family member or friend aged 22-69.
• Seniors aged 70+ should present a medical certificate before participating