Spa and Massage Experience at Billion Onsen Kuala Lumpur

Onsen has 4 pools. A magnesium (Epsom salt) bath, and a hydrating (likely collagen, ceramides, protein mix) and a cold plunge to do contrast therapy. Last one just the generic hot jacuzzi. My only suggestion for improvent is the cold plunge was probably set at 15.. if they went lower like 10 deg it would be awesome. Complimentary snacks like the ginger tea and peanut ball tastes good and presented well

I have my first-ever of onsen, massage, wellness & spa experience in KL. Introducing "Billion Onsen & Aesthetics is located at near KLCC during visited on weekends. This price is value good with ultimate services & facilities experiences, For us, we got to experience relaxation, relieve body therapies to be healthy and relieve stress more. It is easy to travel, you can stop by. Plus, there are service staffs who will give us advice to go very well.

Upon arrival at the reception, a staff member named Grace informed me that she was unable to locate my booking. After I provided my booking number, she asked me to check my friend's booking number instead, which left me confused, as my own booking details should have been sufficient. Once the booking was found, she appeared rushed while showing me around and did not offer a welcome drink. At the women's locker area, she merely informed the staff that I had booked the onsen and then left. Other than these issues, the overall experience was good. It was also a pleasure meeting Ms. Tina, who handled our requests very efficiently and promptly.

First visit to this place. The place is lovely and modern. The staff's attitude is alright, but they did not provide any tour guide for the facility, which can be confusing for a first-time visitor. There are three hot onsens and one icy cold onsen, with one sauna room. Free-flow lemon water is provided in the onsen section. The changing and showering areas are very nice, and they have intelligent toilets with bidets, which is definitely a plus point. Most of the staff are foreigners who can only speak simple English. Finger foods are well-served, with unlimited orders. I personally loved the ginger soup sweet dumpling. Overall, it was a good experience. However, they did not allow me to waive the parking fee and claimed it was incorrect information stated in Klook, which was slightly disappointing as the parking fee was RM12 for five hours.

great place to unwind and relax, they have many facilities and staff around to assist you when needed. their faculties are very clean and the food spread is good and delicious.

Wide selection of light f&b, ultra comfy reclining chair that came with a mini table, phone holder, tablet & earphone for a complete relaxation experience. Unfortunately noise from the club upstairs can be heard from the lounge from 9pm onward. Facility is clean & well maintained. Wish they hv normal manicure & foot massage at the lounge.

I checked in at 12am. I planned to sleep there for the night... I could have a midnight snack, breakfast, or brunch... But... the upstairs was like a nightclub at midnight... So there was heavy music until about 4-5am in the morning... It was completely different from the ossoto spa I had been to before... There was no restaurant there... Just ordering food at the dining tables in the corridor and on the sofas in the lounge... The environment was nice.

It was an enjoyable and relaxation experience with billion onsen for a 12 hrs onsen, they even provide you with either a dessert or appetizer when you are there after you are done with your onsen or massage. But do come only after you had your meal as currently a full meal are not provided as they are fairly new. Hopefully in future they can provide meal including the like of (Halal and Vegetarian) food for people who would like to stay longer.

I am a foodie😅😅The environment here is nice and the food is top notch👍There are too few seats in the lounge, there are 4 hot springs, and the cold hot spring is too spicy🤣🤣, overall it is a good place to relax

Food is delicious ! Everything is great! Public holiday but not too crowded, suggestion to add more lounge chairs