Hypernym 酒店及套房 (WIDE Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

What a great little gem in the heart of Copenhagen. Very comfortable and clean hotel room with excellent amenities. Highly recommended!!!

The room was small, but perfectly sized for our purposes. The location was great for access to all the things you would want in Copenhagen.

This was a great find for us. The room was great, location was perfect, near to trains, metro station and Tivoli Gardens. The staff was very attentive and we would stay there again.

There are 2 hotels attached to each other using same front desk They make it perfectly clear at front desk that the Wide hotel is the less expensive option Nothing is included with your room not even coffee even though there is a complicated espresso machine in the room For the most part the front desk is either rude or clueless so not helpful Location is ideal for walking through the city our room was small but very quiet and clean

I am glad I picked this hotel, because it was among the few with AC in Copenhagen. Diring the heat wave it was a life savior. The hotel is buitifully decorated, located in the downtown, 5 minutes walk to the train station, metro, shops and good restaurants. It is around the corner from the main street, so there is no traffic around, and no car noise. There is a restaurant with loud life music across the road, but the music stops at 9 pm, and I did not hear anything inside the hotel either. The buffet breakfast is too expensive in my opinion ($40) per a person, you can find better options next door. The only bad thing I can say is a size of my room. It was designed for one person; there was no second chair at the table, and we could not sit together with my wife. Otherwise, I would highly recommend this hotel.

Average hotel one of 4 on same site.Others looked a bit more upmarket though they shared all amenities. Breakfast was plentiful but poor quality. Best part was location which was near city hall which was what we wanted for this visit.

The hotel is stylish and centrally located. Unfortunately, we experienced two significant issues during our stay, and neither was resolved. First, the air conditioning unit was extremely loud, it sounded like a plane was landing and ran that way throughout our entire stay. I reported the issue in person to the front desk within 2 hours of checking in to see if it would resolve itself, I was told that someone would fix it, but nothing was ever done. Second, we paid for breakfast, but the experience was disappointing. On the first morning, at around 9:30 a.m., there wasn’t a single clean, empty table available. I asked for a refund because there was no seating and told the staff we would skip breakfast for the rest of our stay. Instead, we were told to eat in the meeting room. When we finally got food, several items, including the pancakes, had run out and were never replenished. On the second morning, we didn’t even attempt breakfast and accepted the loss. This hotel has the potential to be excellent because of its style and location, but the lack of staffing, poor follow-through, and overall customer service left us disappointed.

I stayed here in June and found it really pleasant. It's a little confusing at first, 3 chain hotels combined into one and most staff weren't very clear about how that works - different lifts for different floors. The initial welcome wasn't great, just very unclear and lacked information however, in trying to find my room and ending up on the wrong floor, I bumped into a member of staff who was much more helpful and welcoming. Besides that, I thoroughly enjoyed my stay. It was a solo trip and the room size was perfect. The bed/duvet/pillows is still something I dream about. The bathroom was sensational, shower a little small but the heated floors made up for it. I didn't have any food at the hotel, but Uber Eats worked and food was delivered to my room, equally great food options available downstairs and few mins walk away. I had a drink from the bar, very nice! I'd definitely stay here again!

Clean room and staff were useful

Great hotel in the heart of Copenhagen with comfortable rooms!