泗水威斯汀飯店 (The Westin Surabaya)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Friendly staff and an unbeatable location, the hotel sits directly under Pakuwon Mall, so shopping and food are right at your doorstep. Room maintenance could be improved though, the toilet blind couldn't be lowered, which is a bit awkward given the open toilet concept. Overall still a solid stay and deserves a thumbs up!

The most wonderful experience for my family to stay here. All the staff were very helpful and full of smiles. Breakfast team was superb. Concierge at ground floor always very good. Special mention to our housekeeper Johan who observed what we needed and supplied more. The hanger rack was really helpful for us, as the only small complaint we have here is insufficient hooks. I have to commend the entire team, and I am sure the unseen management did well to achieve this standard which I seldom experience. Thank you for giving us such a wonderful experience!

As a five star hotel can't you use a better hair dryer?

I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous

I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit!

The staff were amazing. The food was outstanding! Was a fabulous hotel.

Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient.

Luxury 5 star service and decor wirh vwry reasonable prices.

Excellent hotel . Excellent location

Good