西耶拉棕櫚度假村 (Sierra Palms Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything was so great management and lead stuff are really helpful. But the other stuff in the customer services, area wouldn’t helpful they had an attitude for no reason.

It was awesome

The breakfast was awesome but there need to be an air conditioner system in the main lobby and the hallways or corridors because the heat is intense in those areas.

Good

This hotel's location is good, as it is on the main toad, so access to transport is easy accesible. However the breakfast spread is terrible. There is limited fresh things, and the bit of fruit that is cut up, the 2 times Iwanted to take, flies was sitting all over it. Telling staff about it, they just ignore you. Bread is stale and this spread consists of curries and rice. It was raining throughout our stay and water is pouring in at the reception and rooftop dining area, so staff was putting buckets all over to catch water. The structure definitely needs work. The room I stayed in, had seaview and you could open the sliding door for fresh air, however the restaurants across the road would have music blasting the whole sunday into the early hours of monday morning, so door had to stay close. This hotel also hosted a "brunch show", the Saturday evening and there was hundreds of people. Music was deafening that you could not sleep or even hear your tv. This also lasted until early hours of Sunday morning. Don't hosts massive parties like that, and try and run a hotel, where guests needs to sleep, whilst rooms are not soundproof at all. Would definitely not recommend this hotel

The stay was alright but there was no working tv and telephone and when i called to tell the staff, no one showed up to fix. My son and his wife had to be moved twice because their rooms were not clean. The breakfast buffet did not have good choices.

A place to stay

Loved the beautiful view of the beach, so breathtaking

The best part of my stay was the view of the ocean from my terrace and my wonderful housekeeper Adamma. She made sure I was very well taken care of and came to clean every day. The down side of our stay were the little roaches that seemed to come out as soon as the sun went down every night, at least in the room where we stayed. This was our second room because we requested to have an ocean view. Our first room had a pool view which was fine, no issues but we preferred the ocean so we switched. With some fumigation and cosmetic repairs they’ll be good to go.

It was amazing, staff were very helpful and polite.