坎昆月亮皇宮度假村 - 全包 (Moon Palace Cancun - All-Inclusive)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

My family and I ended up at the moon palace unplanned for two nights only and we had such a good experience. staff was always helpful and super nice! Food was delicious ! And my daughter enjoyed their pool! Would definitely recommend!

The whole resort smelled like sewage. We later learned that the smell was coming from the seaweed, but it was extremely strong and unpleasant. It was so bad that it really limited how much we could enjoy and explore the outdoor areas of the resort. Overall, I really didn’t enjoy Cancun this time. The staff around the pool area were very friendly, but unfortunately, we didn’t have the same experience with the staff at the bar area.

The place was well and we enjoyed it but the doors banged all the time. We were not able to sleep due to that.

Very good for families. Plenty to eat, drink, entertainment. Massive resort with access to other 2 properties as well. Service of golf carts to move around is excellent. Property is clean and staff is very nice and always willing to help. Have a positive vibe all over.

We had a really lovely stay at Moon Palace Cancun – Sunrise. The resort was beautiful, clean and very well maintained, with plenty to do for the whole family. The pools were great, the food had lots of choice, and the staff were friendly and helpful throughout our stay. We especially enjoyed the atmosphere at Sunrise. There was always something going on, but it still felt relaxing when we wanted some quiet time. The kids had a great time, and we made some really good family memories here. The service was excellent and we felt well looked after from arrival until the day we left. We would definitely consider coming back to Moon Palace again and would recommend it to families visiting Cancun.

One of their sales person made a comment like if me and my husband were ignorants only because we didn’t want to become members of the resort.

Loved our stay. Only complaint is that the property smelled. Maybe it was seaweed or they were consistently putting in fertilizer but that was the only downside. Also one of the bartenders was rude. Still a 9/10 stay

The staff was very friendly. They were very caring! They would always clean the room very nicely and the room was always perfect! The pools were awesome. They had clean water and the pools and nice drinks! Thank you so much

Loved staff and how clean they kept room and property. Only negative to beach access because of sargassum.

The property is huge which is good if you don’t mind moving around, jumping across the 3 hotels, walking far from your room to the main area. The part we really didn’t appreciate is that they con you to attend a presentation which is nothing more than a timeshare. They don’t take no for an answer - they called us daily at 7am to Ask about it. We ended up wasting 4 hours listening to A presentation even if they said 90 mins. Definitely a watch out.