洲際假日酒店芝加哥市中心-馬特 (Holiday Inn Chicago Dwtn - The Mart by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Having breakfast included was great. The location was amazing and walkable to many great destinations. The bed and bathrooms were clean. The only issues I had were the ac unit leaking excessively onto the carpet and spiders outside my window. They didn’t get in but it was a bit unnerving.

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This hotel was so clean and our room was taken care of every day of our stay. The staff consistently went above and beyond. The room was spacious, quiet and the beds were so comfortable! It was a wonderful stay. I wouldn’t hesitate to recommend this hotel at all. 100% positive experience

The staff was friendly, rom bright and clean, and hotel is beautifully designed.

Rooms were run down and dirty. Our rooms AC unit was extremely loud and we got no sleep. Someone came by to “fix it” and just hit it. It was dented in and never properly cooled the room and it continued to make weird noises. The location was amazing everything else was terrible including the $16 espresso martini at the bar. Would not recommend

Check-in was a nightmare… long queues so we were told to go to the 15th floor to check-in… only to find there was no one there! Went back down to ground level only to be sent back up to the 15th floor. Disaster! Also has no bath towels in my room on arrival. Called housekeeping which went to voicemail. Called reception which went to voicemail as well. Total fail! Not a great welcome and arrival at your hotel… you must do better!

Great location ! And everyone was very welcoming .

The location is great and the staff were really helpful. We came for the pool, and it was perfect for a group of tweens. The room was a little beat up (shower knob did not work, blinds were broken, no towels, etc.). But it was clean…

Staff: Receptionist and bar staff are great. Cleaning staff are awful, if they even exist. Phones don’t work Room service cleaning never left new towels, never cared to ask for. They came, made the beds and left. We try calling the receptionist to ask for towels but obviously the phone doesn’t work! It’s not even connected and when trying to do so you will noticed it generally doesn’t work. We then went to the receptionist and ask for towels to be delivered in our room, that never happened. The location is amazing and the rooms are ok. There is so much potential! Needs better maintenance and management.

Our stay was wonderful. Staff were amazing. The view was breathtaking taking. Close to everything