鞍溪高爾夫渡假村及水療中心 (Saddlebrook Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We enjoyed our stay here! The renovations made this place feel luxurious and fun for our kiddos! We will be back!

We recently stayed at this resort and had an amazing experience from start to finish! The atmosphere was beautiful, relaxing, and exactly what we were hoping for. What truly made our stay special was the incredible staff. Every team member we encountered was friendly, welcoming, and genuinely seemed to care about making sure guests had a great experience. A special thank you to the front desk team for going above and beyond to make our stay extra special. Their kindness, professionalism, and attention to detail did not go unnoticed and made us feel truly valued as guests. The resort had a wonderful vibe, and the exceptional customer service made it even better. We left with great memories and would absolutely stay here again. Highly recommend!

Love this resort stayed many of times.

What started off as a wonderful trip turned for the worse. Considering the protest was a valet only resort, we depended on valet/bell hop services to transport us back and forth to the actual room. Sadly, that wasn’t a luxury service neither me and husband got the embrace because we were advised the gulf cart doesn’t operate in inclement weather conditions. The last two nights at the resort it rained off and on throughout the night, we understood the resort had no control over the weather hit we also understood the resort had a responsibility to ensure transportation was available to us due to this resort operating as a valet only vehicle service. We were forced to walk in the rain at 2:30 am in the morning from our room the valet area of the reservation/check in area. My cloth luggage was ruined, my laptop destroyed, my clothes soaked? My hair soaked, and same for my husband out belonging that were in our cloth luggage was completely ruined along with charges and other electronics due to being forced to walk in the pouring down rain. I will never forget my experience and we believe due to the color of our skin no options were provided aside from crediting us back 100.00

Had a terribly rude server (who was also the bartender) for dinner at the bar & grill the first night we were there. Also, could immediately tell that the food was incredibly sub-par, Sysco, shipped in frozen food items. It was terrible. There was a large brown stain on the carpet of the living room area of our unit. Also, having to deal with constant pressure to tip the valet and golf cart driver every time you wanted to leave the resort or when coming back to the resort was rude and absolutely annoying.

I stayed at Saddlebrook Resort from May 27th to May 30th my experience was extremely disappointing. My first room (147) had live and dead insects, a dirty bathtub, and sticky carpet. I was so upset I told the front desk I planned to post the photos online, but *Samantha* handled the situation professionally, talked me down, and assured me the issues would be addressed and I would be compensated. I was moved to Room 301, which also had insects and spiders. A bellman removed them and checked the room. The room was next to the laundry and ice area, causing constant banging, loud conversations, and nonstop noise. The ice room itself looked as filthy as a gas‑station bathroom completely unacceptable for a resort claiming major renovations. Service issues continued. Valet ignored me, and I waited over an hour for pickup while golfers who weren’t even staying at the resort were prioritized. I was promised a $100 dinner credit that I never received. Breakfast wasn’t any better; I found ants on the dining table. Management was almost nonexistent. The manager briefly walked past me, asked if things were okay, and kept going. The assistant manager offered no help at all. The only positive part of my stay was the staff who actually cared: Samantha, Heaven, Donna at the GOAT Bar, Lynn in the dining room, the bellman who helped with the spiders, and the friendly grounds crew. Their professionalism was the only pleasantry. The resort failed to meet basic cleanliness, management standards!

It was a great and relaxing experience. Really enjoyed the spa experience!

The bugs had me ready to …. Rooms were not that clean bed sheet lil dirty

My 2nd time staying here. I love the property. Nice clean rooms. Very nice pool area. Front desk staff (Samantha) super friendly and helpful. The bar serves food and Amazing drinks. Friendly bar staff aswell. In the morning they have a Cafe for coffee and breakfast. 5 star all the way.

Great place. The first floor rooms need stair railings. Pool had some algae growing.