Diamond Suites by Reykjavik Keflavik Airport

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The room was beautifully appointed and very clean. We opted for the Sapphire suite with access to the hot tub. (side note- this is advertised as being private, but it is on a shared balcony with no dividers). We also chose to include breakfast and that was wonderful. There were many hot and cold food options and a good variety of beverages as well. Great offering especially when traveling with kids. You should absolutely visit the spa if you get a chance. It was the best way to end our trip. I was absolutely impressed by the kindness of the staff- Anna at the front desk and Robert with maintenance in particular. Anna did everything she could to assure we had a wonderful stay and Robert was incredibly kind and helpful. They really made the stay exceptional for us. I would ultimately return because of them. You can stay at a nice hotel anywhere, but the staff is what makes this place stand out. Thank you so much for that.

Everything was on point and what you would expect.

The Diamond Suites were fantastic—a perfect, relaxing place to stay for our last night! The staff were wonderful and made sure everything went perfectly. Great stay!

The restaurant service and food. The diamond suite lounge and rooms. The property was lovely

Unfortunately I don’t think it represents the price they’re charging having stayed in equally nice rooms and not paid as much. Shouldn’t be the price it is.

Great place but find it un gratifying to come back to the room and never find any fruit basket or tasty delicacies. It’s supposed to be a 5 star hotel and first I visit that does not provide amenities for welcoming

This property was billed as a 5-star property. In my opinion just having a great room with great lights and music options does not make you a 5-star property. At the time of check-in we found that there was no bath mate on the floor in bathroom, built-in safe was locked and not working. Room temperature could not be controlled from the room! There were no free water bottles as mentioned in their information so when asked for it, we were told to drink tap water! We have stayed at so many 5-star properties all around the world but this property should never been categorized as 5-star property.

This property had all the facilites I needed. The morning brekfat buffet had a good selection as did the resturant.

This is reportedly the only 5 star in Iceland. I am not sure why. This would be a 3 star in USA. The hotel is under construction and we could not even enter the front entrance. The room was very technologically advanced but we could not even figure out how to work half of the equipment. The thermostat in our room was broken and apparently set to 80 degrees so we had to leave the door/window open in ICELAND in the winter! We were encouraged to order the free breakfast to our room and then given a room service fee so not exactly what was expected. The restaurant was good but not the best food we had in Iceland. So needless to say lots of room for improvement

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