西貢貴族天鵝飯店 (The Noble Swan Saigon)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Ok but a bit tired

Given the price range, there is really not much to complain about. The location is convenient and within walking distance to Ben Thanh Market, which made exploring the area easy. The room was decent for a short stay. However, there were small ants on the tables during my stay, and I hope the staff can look into and resolve this issue for future guests.

WiFi was terrible, the hotel was no doubt beautiful when new but doesn’t seem to have been kept up over time. Mattress was old and lumpy. “Free” snacks were unavailable. So many issues.

Place is very dirty. Bathroom have bugs crawling around everywhere.

Decent place to stay. Convenient location

No. I Do not need it 10 points

We reserved this hotel for 4 nights and 5 days but were forced to leave after the first night. This property is unhygienic and absolutely disgusting. We checked in around 8 PM and went out to explore Ben Thanh Market. The location is the only positive thing I can mention. Everything else was unacceptable. The hotel advertises “noise-canceling” rooms, which is completely misleading. You can hear your neighbors showering, coughing, and moving around. Sleep was nearly impossible. The room itself was falling apart. The wallpaper was peeling. The bed sheets were stained, and I found a used nose strip on my pillow, which clearly shows the sheets were not changed. There was hair left behind on the pillows and stuck to the shower head, making it obvious the room had not been properly cleaned. To make matters worse, there was visible mold in the air vents — a serious hygiene concern. The towels were ripped and unusable. The toilet paper was tossed to the side instead of properly mounted. Every detail reflected neglect and a complete lack of basic cleanliness standards. We only stayed the one night because it was late and we had no immediate alternative. That was a mistake. Between the noise, the filth, and the itchy sheets, we barely slept. The entire environment felt dirty and poorly maintained. The refund process has been equally frustrating. I contacted Expedia multiple times and spoke with five different agents. Still have not received a refund and it’s been weeks.

good location

Awesome place to stay. Great location

The room needed a lot of maintenance and definitely showed sign of age. One of the beds was deflated at the foot of the bed, the sink was cracked and the bathroom was moldy. The TV and kettle did not work. Staff were friendly and got us towels immediately when we asked. The area actually stayed pretty quiet at night and we were able to get sleep. We will probably avoid this place next time.