雲雀-阿魯瑪酒店及度假村 (Skylark, Aluma Hotel & Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The room was modern and clean. Occasional drain smell from the slower was a little disappointing. Roof top pool and bar are nice but water in the pool could be cleaner. Staff are helpful but reception staff are incredibly slow and only one person to check in people, so when groups arrive it takes an age. Breakfast is good. Good location and lovely views of the Acropolis are. Overall an easy place to stay that's modern, will located and before from a roof pool. A few things could be improved to make it a 5 out of 5 review

Lovely hotel central location, but omonia are itself is a little rough around the edges. Staff were amazing and very attentive. Pool is a massive plus in the extreme summer heat but there's a massive lack of beds. They are beautiful beds when you can get one though! Rooms are very small with almost no hanging space and extremely dark, beautiful design but not really practical. Room definitely had drainage issues and frequently smelt bad. People smoking on the balconies and by the pool is awful too. Breakfast is incredible, drinks and happy hour are awesome and the staff really are awesome. Great value for money in summer just a bit rough around the edges.

Nice city hotel boutique rooms, great breakfast. Pool is very small and overcrowded is the only negative

Staff were wonderful, so kind and helpful, Giannis was the best, thank you! Rooftop was BEAUTIFUL - view of Acropolis was so special.

Great hotel, lovely staff, excellent air conditioning! Hotel is beautifully decorated and roof top pool and bar are excellent with the best views.

The area is not great doesn’t feel safe, there is marble in the room so not safe for young kids, weird smell in bathroom, small swimming pool. The only good thing was staff was nice and breakfast was great. Also the rooms are not sound proof so hard to sleep

Excellent customer service. Well appointed room.

Wonderful hotel 10/10 recommend

I stayed here for 7 nights in May and the location is good though the large roundabout outside can be noisy on certain evenings. The breakfast was good but things could have been labelled better. The pool was small and unheated but was a nice addition. The room was a balcony room and was a very tight squeeze with an odd layout. But the biggest issue of my stay was on the 3rd day it seemed like housekeeping had accidentally taken my pajama top along with the sheets when they cleaned the room. I told the front desk that day and they said they would contact housekeeping. After this, the staff never contacted us to give us an update. We continued to ask at the front desk about it almost every day but each time we were just told that they would check with housekeeping and each time felt like the first time they had heard about it. It was disappointing that they never followed up or seemed to even be aware of the problem and never once did anyone apologise or even acknowledge the bad communication and situation. I felt the customer care was really poor and ultimately the staff were incredibly unhelpful and I returned home without it. I understand that accidents can happen, but losing a guest’s belongings and then failing to properly follow up or apologise reflects very poor customer service. Because of this experience, I ultimately wouldn't recommend staying here.

Room was quite small but perfectly appointed AC was great Nice and clean Would recommend, and super convenient for the tube station, literally right outside the door Loads of bakeries and stuff on the roundabout where the hotel is situated, as well as a shopping centre that we didn't visit