維也納 Apollo 飯店 (Apollo Hotel Vienna)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Comfortable bed, clean room & bathroom, excellent helpful & courteous staff.

Special thanks to Tatjana at reception who was very helpful, professional and friendly. She ensured our stay was enjoyable giving us lots of advice on how to best get around the area and use the public transport.

Basic hotel with limited breakfast. Building site next door. Staff polite but not friendly. No lounge or garden area. Ten minutes walk to transport though.

Great location. Easy acces to U-bahn and train station.

The hotel is minimalistic in style . A few living plants and cut flowers would help . The room was comfortable . The breakfast was good and plentiful . The transport connections by tram and U Bahn are a few mins walk away . Value for money and a good choice for future visits .

The staff was super kind and helpful for all directions around town and tour! Great breakfast

We really liked this hotel. It is in a convenient location, a short walk from the Westbanhof Station where the metro provides a very frequent, quick and cheap journey into the city centre. The hotel itself is a very nicely modernised building, we had a nice big room with good facilities. We also had breakfast which was a lovely bonus and plenty to choose from and set you up for a days sightseeing.

Really nice hotel, rooms are small but adequate. It's clean and in good location.

We enjoyed staying in this hotel, it was convenient to train and even walkable to many touristic places( about 20,30 min walk but a nice walk). Tanja was amazing and recommended a great local restaurant, which was excellent, she was very helpful with many questions we asked and solved few issues we had right away!

Their “24 hour” front desk staff are often not present. When checking in at 8:45pm, I spent 25 minutes searching the ground floor, knocking on random doors, messaging, emailing, and calling to try and get someone to attend the front desk. The worker had clearly been sleeping in a back room. She then left me personal information on an unattended front desk and returned to her sleeping spot (nowhere near the desk). Two mornings later at 7:00am, I went to the lobby to find someone who had been locked out of her room without her phone, who was unable to find any front desk staff to let her back in. Luckily, I knew their hiding spot from my check-in experience, so I went there, and unsurprisingly, there was a different sleeping staff member. Upon checkout at 8:30am, there was again no staff. This time the sleeping spot was only attended by cleaning staff, who took my key and said “you’re checked out”. All in all, very poor and frustrating customer experience.