Palmetto 酒店 (The Palmetto Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Overall, our stay at The Palmetto was okay. I do not think it is worth the price point due to the lack of amenities and cleaning service. Each day after returning to the room, we would find it semi cleaned. Old cups still in place, bed halfway made with pillows on the floor, and furniture not readjusted to its original position. It became a joke between my boyfriend and I to see what would be wrong each day. When speaking to the staff about our complaints they were helpful but the issue would not resolve each day. It is a beautiful hotel in a great location but it lacks heavily in the service department. I recommend The Palmetto if your only requirement for your stay is pretty wallpaper and an overpriced hotel bar.

There was no tv at the bar- wanted to hang- but not able to watch nightly sports. Ran out of passes for gym- so had to pay? Don't understand that, seems like you guys should have paid. Remote for tv did not have a guide button that works, so could never see what was on. Had a great time in Charleston- but when winding down at night- we were disappointed.

Location of the hotel is excellent. The hotel itself is very pretty, and the included continental breakfast is very good. Rooms are small, but that's typical for a boutique hotel. Parking is valet only and pretty expensive, but the valet folks are nice. The worst part of the hotel is the staff. Not warm. Not welcoming. Any questions to them felt like I was bothering them. The person handling the kitchen and breakfast wasn't warm either. I mean, the hotel is pricey... Crack a smile, maybe?

We found the Palmetto upon our arrival and right off the bat, loved the amazing location right in the middle of everything… the waterfront, Historic District and French Quarter. The hotel itself is absolutely gorgeous, and so well maintained! We would absolutely recommend and stay there again!

Everyone and everything was excellent

The lobby is very nice, and the bar is small but also v nice. Location is very good too. We like the hotel aside from two specific issues : we arrived early and checked bags at the front. They called when our room was ready, and I asked they bring our bags to our room. The front desk lady explained that I have to bring the bags up, which was a bit off. Second issue was that the gym they offer is 1.5 miles away. Not terribly practical to go there for a workout and come back to the room. Room was nice itself. Just frustrated w these two things.

The location is perfect, close to everything. The beds were very soft so it took some time to adjust. The room was clean but small. The overall stay was very nice.

We loved this hotel! The location is great for walking to restaurants and bars and King Street as well. The staff is extremely friendly and helpful. Room was clean with everything you need to be comfortable during your stay.

⭐⭐⭐⭐⭐ Outstanding Stay at The Palmetto! We had an absolutely wonderful stay at The Palmetto! From the moment we arrived, the staff was incredibly friendly, welcoming, and helpful. They truly went above and beyond to make sure we had everything we needed and made us feel genuinely taken care of throughout our stay. The location is perfect — convenient to everything we wanted to see and do — and the hotel itself exceeded our expectations. Our room was beautiful, comfortable, exceptionally clean, and truly top-notch. What really stood out, though, was the level of service. Every interaction with the staff was positive, and you can tell they genuinely care about their guests and the experience they provide. We would absolutely stay at The Palmetto again and highly recommend it to anyone visiting Charleston. A fantastic hotel, perfect location, and an exceptional team!

Great location/delicious expresso/choc martinis. Wish they would supply water bottles free of charge… thought $6 was a bit much for a bottle of water.