皇家蘭花渡假村及會議中心 (Royal Orchid Resort & Convention Centre)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Very nice stay. Clean resort but the rooms could be a bit more clean. There was pungent smell. But otherwise the property was great, will maintained

Stay was awesome, ambiance of wooden cottage was great

Yes

Good hotel

I had many hiccups, i ll brief them one by one. Overall experience average Condition of resort not up to the mark Issues 1. Checkin took more than an hour due to their inexperience to find the booking itself (inexperienced staff) 2. Downgraded my room without my knowledge as they were not having superior room available. I got to know because superiors rooms are in different building and they alotted me room in the deluxe room building. When asked staff had no answer to it 3. Room conditions were average, untidy furniture, fused bulbs and dirty linen. 4. No complementary dinner or anything even after they downgraded and agreed to give some complementary stuff as they cannot refund the difference amount. 5. Breakfast was average and again staff was inexperienced or rude most of the time. 6. Slow Room service, had to wait 30+ mins to get water. Strongly advice not to book if planning to visit with family or friends.

Worst property ……. I book for 3 nights 3 rooms with family and we just stay one night next day check out Reason Room so dirty Blanket got hair and smelly Toilet so dirty Staff rude No amenities Property around area no manage well I have worst experience and I feel embarrassed in front of my family If you ask for points from 0 to 10 I give zero Even we check out 2 day early staff didn’t ask why you checkout Because I know I can’t get refund back we pay for three night $1000

Everything was great during the stay. Airconditioners were old and were making noise. Other than that it was a pleasant trip.

not customer friendly

Rooms were not clean, bedsheets were dirty, had to call room service to change. The glasses and water bottles in the room were not clean. Overall upkeep of the room was not up to a standard for it to be called a three star hotel.

The hotel rooms & services were amazing . We loved it!!