圖盧姆Irie酒店 (Irie Tulum)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Nice clean property with a restaurant downstairs. Budget friendly option.

The property was very peaceful the staff was amazing we enjoyed our six days staying there the food was also good!

Quite location, friendly and helpful staff, good food at the restaurant, comfortable bed, great air conditioning.

Everything was fantastic! We really enjoyed our stay, and the staff was all very friendly.

The staff was amazing, the front desk helped with booking excursions, massages, and private chefs. We did the panoramic suite and it was big, comfy, and fun. We had our own rooftop pool and 3 king bedrooms/3 full bathrooms. Had a great on site restaurant and bar. Really nice gym. Elevator was available and some of the staff spoke English for us that need it. Only slight negatives where the nearby surroundings where not great to look at and the water would, at times, smell bad so we would have to let it run. Like most places, no hot water. A/C had to run nonstop to keep cool.

Cons: Unfortunately I am only giving two stars. There is no main pool, it’s under construction and empty. Theres a large tarp over the area where the pool is supposed to be. The website and the amenities are not updated and do not reflect the fact that there is no main pool available. I felt scammed. The rooms and bathrooms definitely need a deep cleaning and did not look like the penthouse rooms in the photos. Dishes were dusty, ceiling fans were dusty, there were dead roaches in the sliding doors. Corrosion everywhere in the bathrooms, but I think it’s from the salt water (shower and sinks run salty water not fresh water). The rooftop penthouse view was of another hotels construction site. Pros: The staff were very nice and attentive. Florencia is absolutely amazing! She was super friendly, helpful, and her recommendations were great. The air conditioner works really well. The WiFi is good and it did not got out once during my visit. The chef they recommended was wonderful. He was punctual and made us a delicious breakfast while we sleep in. He cleaned all entire kitchen area when he was done cooking.

The staff did not clean my room once during my visit after I requested multiple times. Each time I let the staff know to clean my room it wasn’t cleaned when I got back at the end of the day and the last day I was even refused towels.

Excelente opción

Was ok

Everyone and everything was wonderful. My only gripe is that the maintenance man walked in unannounced and that was very concerning for a group of women. I did complain to the owner about it.