策馬特信天翁酒店 (Hotel Albatros Zermatt)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The view was amazing. The staff were super friendly and it was very clean. Location was walkable from the train station even though it was a little up hill. Great experience!

The room was great. Needs an uplift. Just staff not to helpful when looking at restaurant suggestions as most were booked. Also d8d not explain how go get to see the Matterhorn by train. Very lucky we found a bell boy of the Rifflealp hotel at the station that explained everything. When its tge first time people go to Zermatt , you should offer more info.

This was a really nice place! The best thing I can say is I absolutely would stay here again if I come back to Zermatt.

This hotel was amazing! Our room was beautiful and clean, and the view from our balcony was incredible. The staff were welcoming and very helpful. The bar was very cozy.

Spectacular views

Impressive views, hotel staff wonderful, buffet style breakfast had many choices. The hotel is smaller in size but has a cozy, warm atmosphere and it is a beautifully maintained property. The Matterhorn is a mystery. Never the same view twice. Stunning views. Truly a memorable stay.♥️

After the staff picked us up at the train station. She told us we can check in earlier since the room ready. We felt so happy however we found the lock of balcony wasn’t work and tell the staff come and check , she told me will fix but after we come back a few hours in the afternoon we found still not fix and we ask either change same level of room. A while she told me only have a smaller room to downgrade us. I told her if downgrade she should give us the room difference. And she said she will talk to her boss and refund the difference when we check out. On the next day I spoke the with other lady and she told us her boss don’t agree to refund any difference. Then make me very upset. I told her if she don’t refund the difference I will call my credit card company to diisbill the difference. Then she agree to discuss to her boss again. After 1 hour we come back she agree to deduce our pick up cost CHF10x2 plus give us CHF10 cash, but I don’t accept this offer since when I booked the difference per night I’d CHF23-24, which total difference should be CHF 46-48, later on she agree to deduce our pick our cost CHF20 plus give us CHF20 cash then I deal with her, but I still feel unhappy had this issue.and want to share this to others.

Very clean and beautiful.. Staff super friendly. Beautiful view of the Matterhorn. Love the connected balcony for adult leisure.

Best viev, quite location, friendly staff.

Catrin was awesome. Picked us up from the train station, checked us in, gave us a tour of the hotel and made a great dinner recommendation.