Sonder Solarena 酒店 (Hotel Solarena Newport Beach, a Dazzler Select by Wyndham)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Did not enjoy my stay here at all. Came back to the room late one of nights during my stay and to me and my partners surprise we had no running water. We were unable to wash hands, take a shower or flush toilet. We went downstairs to the front desk where no one was present and called a posted number. While waiting for someone to answer another guest came down to the lobby to complain of the same issue. A staff member answered and informed us that they were fixing a pipe and that the water was off and would be back on in 30 minutes. At no point were we notified as guests about water being shut off or that there was a broken pipe. After being without water for 1 hour and 30 minutes after being told it would be restored in 30 minutes it finally came back on. In the morning we came down to the lobby to see if we could get into contact with a manager to express our frustration. The staff member in lobby informed us that they could not provide a number or email to us, they could only take down my cell phone number and wait for the manager to call me. Obviously this never happened. Ultimately, I was very unsatisfied with my stay. Guests should have been informed of the water being shut off even if it was an unexpected occurrence. The water situation wasn’t the only bad experience we had. Sand on the floors when we checked in, hotel staff taking pictures of me on cell phone, and multiple fire alarms at 3am. Will not be back.

The room wasn’t dirty but the floor was sticky and a little dusty. Also my fan in the room didn’t work so we had to open the window. The traffic noise though is pretty bad! There is a main street right there so I mean they can’t really do anything about it but just in case anyone is a light sleeper. Heard ambulance and motorcycles pass. It’s a good price for a day or 2.

It was lovely! The pool was great! The first day staff said we could not borrow towels for the beach. The second day we saw a sign and staff said we could, which was very helpful. It’s a small hotel, some floors were noisy, ours was not thankfully. Very close to the beach. About a 20 min walk to Balboa or a 7 min uber. Vacancy coffee & Tide Pools (breakfast burritos) are walking distance and phenomenal! Definitely would stay again!

I loved that the room is near the beach.

Decent room and 4 minute walk to beach. Awesome

The gentleman at the desk was helpful. He showed us where to get fresh towels and essentials for the room.

Location was great, it was clean, they had coffee pods but just no condiments but staff assisted to get me coffee cups. It’s a loud location but convenient to the beach

We stayed for 2 weeks. We had to request multiple times to get the room cleaned. They cleaned our room 4 or 5 days out of 14. Luckily the had a closet open to guests to get extra towels. I’m not used to a hotel that doesn’t clean their rooms daily. On the positive side the price was very competitive in a very expensive area.

Ok, long day on the motorcycle, went to check in at 3pm room was still been cleaned...not great ok we'll go and grab something to eat, eventually 5:15pm I was texted that the room was ready, when we did get back to the room, TV wouldn't connect to the network and wifi didn't work. TV was in a bizarre location ie off to the left of 2 queen beds, don't think I've ever stayed in a hotel were the TV isn't at the foot of the bed, for $240+ a night expected a bit better

Rooms were kept very clean. Staff was very hospitable. Beautiful location.