里斯本服務式公寓 - 埃斯特雷拉 (LSA Estrela by Numa)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The air conditioning was broken for all 4 nights we stayed - the management gave no updates about when it would be fixed, and it honestly seemed like they did not actually call anyone to repair it. It was very hot (30+ degrees and humid due to no bathroom extractor fan) and we could not open the windows because of the mosquitos. It seems like this is a constant problem for this property based on other reviews, so beware. Other than that, the apartment was very clean, although a little run down. The housekeeping service is a nice plus. The location is not the best - expect lots of walking uphill or taking the bus / tram to see the city. We had no check in issues with the automated system.

Lovely and clean suite in a great neighborhood. However difficult parking and using entrance code- would appreciate more communication with the code next time- on whats app or other media as was unable to access email Great stay once we figured how to get in!

Great room with everything I needed

We never got access code 48 hours prior to check in as mentioned in the booking confirmation. Messaged the management several times through Expedia, never received a single response. Only to find out after calling the property (with the help from a local with local number) an hour before check-in that they will let you in once you’re at the property. So if you are tourist with no portuguese number, best of luck figuring out your way in. On top of that, AC didn’t work. We had to sleep with windows opened because of the summer heat, which didn’t help due to the noise since our room is facing the main road. Called the management, they said they will send a technician the next day to fix it, HA the technician never showed up. The management came to apologize in person, too bad it won’t fix a thing. Stay away, there are tonnes other options in a better neighborhood with better price. What an absolute joke.

We were in no 41, on the top floor, with a large private terrace with gorgeous views across the city. From check in to check out, everything worked well. Not over luxurious but very clean and more than adaquate, and fully equipped. Well located in a good district.

The check-in needs to be improved. We arrived after mudnight and it took us more than an hour to check-in. It is self check in and the system wasn’t working. The next day we saw some people having the same issues.

The apartment was nice but air conditioning was not working from the first day. The staff were rude and said it is central problem. They gave us a fan after 2 days. It is expensive forbthe price they charge. Without AC, you have to open windows and welcome nasty mosquitoes. One of our worst experiences!

BE CAREFUL AT THE TIME OF ONLINE CHECK IN. Their website is not perfect and if you make a mistake, there is no customer service. Everything was fine until I requested a refund, because when I did the check in their website, was not working correctly, and I re-paid for the fees, and after a month, they haven answer me, Expedia, or my credit card. It is a shame that I have to write a bad review por a place because the terrible customer service. CUIDADO A LA HORA DE PAGAR DURANTE EL CHECK IN ONLINE. Todo estuvo bien, el apto, el ubicación. Pero tengan cuidado en el website de ellos a la hora de pagar los impuestos al check in porque si se equivocan NO hay forma de conseguir que ellos respondan por su dinero. Yo he pedido la devolución del dinero extra por más de un mes y no me responden ni a mi, ni a expedía, ni a la tarjeta de crédito. Lástima tener que dejar una mala revisión de un sitio por su pesimo servicio al cliente.

Conveniently located with a bus stop literally right out front. Most places also walkable (20-30 mins) if you don’t mind walking some hills. Room was clean, AC worked very well, and staff were responsive.

Very nice residence with all the amenities you could need. More in neighborhood part of town. Nice and quiet.